Permanent role with exccellent REM
Work with a household name
Sydney OR Melbourne location
We are looking for a hands-on IAM Technical Lead to support a large client account. This role focuses on technical leadership (non-people management) combined with robust hands-on operational support across IAM platforms.
The candidate will be responsible for incident resolution, problem management, and platform stability and proactive service improvement while acting as a SME on key IAM technologies.
Key Responsibilities
Provide technical leadership for IAM platforms (no people management responsibility)
Drive solution design validation, troubleshooting support, and technical governance
Act as escalation point for complex IAM issues and integrations
Work hands-on on incidents, service requests, and problem tickets
Perform deep troubleshooting and root cause analysis (RCA)
Support access provisioning issues, PAM onboarding, and integration failures
Ensure SLA adherence and operational stability
Lead and actively participate in priority incident calls
Provide technical ownership during Major Incident Management (MIM)
Support real-time mitigation and post-incident RCA activities
Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud
Identify and implement automation and process improvements
Contribute to runbooks, SOPs, and knowledge management
Support audit, compliance, and remediation activities
Required Skills (Must Have)
Core IAM & Authentication Technologies
Solid hands-on experience in:
SailPoint Identity Security Cloud (ISC)
Radiator RADIUS Server
RSA Authentication Manager
Operational & Support Expertise
ITIL Knowledge
Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor
Strong capability in incident handling, RCA, and system troubleshooting
Experience in production support environments for critical security services