Senior Operations Centre Support Engineer | Managed ServicesTake ownership of complex infrastructure issues, improve monitoring environments and help drive smarter, more proactive Managed Services.We're looking for an experienced Senior Operations Centre Support Engineer to provide proactive and reactive operational support within our Managed Services environment.This is a hands-on technical role where you'll work closely with monitoring and engineering teams to troubleshoot complex infrastructure issues, optimise monitoring platforms, identify recurring problems and use automation and data to improve service delivery.What you'll be doingMonitor, analyse and troubleshoot complex infrastructure issues across customer environmentsWork collaboratively with monitoring and engineering teams to resolve incidents and recurring eventsIdentify patterns and trends in monitoring events to help predict and prevent potential customer issuesTune monitoring tools to improve event management effectivenessDevelop processes, procedures and technical knowledge across monitoring and engineering teamsIdentify automation opportunities using PowerShell, Python and REST APIsUse data and monitoring intelligence to improve service deliveryLiaise with stakeholders throughout incident analysis and problem resolutionWhat you'll bringMinimum 5 years' experience in an IT environmentExperience with event monitoring and management tools such as LogicMonitor and SolarWindsStrong troubleshooting capability across Windows Server,



Linux and networks, including general networking and CiscoExperience supporting server, storage, backup and network environmentsExposure to VMware, Hyper-V, Veeam, Commvault, SNMP and Microsoft AzureExperience working with ServiceNow or a similar ITSM platformScripting experience with PowerShell, Python and REST APIsRelevant tertiary or diploma qualifications and industry certifications are highly regarded, including:ITIL v3LogicMonitor Certified Professional (LMCP)CCNAWhy this role?
If you enjoy getting beyond reactive support and using monitoring, automation and technical problem-solving to improve customer environments, this is an opportunity to make a tangible impact within Managed Services.Data#3 is ASX200 listed and reported gross sales of $3.4 billion in FY26.
Headquartered in Brisbane we have approximately 1,400 employees across 12 locations in Australia and Fiji.
We have been voted HRD's Employer of Choice for the last 11 years and named Top 10 for Australia's Best Workplaces in Technology by Excellent Place To Work in ****.At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace.
We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.
Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.
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📌 Senior Operations Centre Support Engineer (Brisbane)
🏢 Data#3
📍 Brisbane