Troocoo Troocoo Government are currently seeking multiple enthusiastic and reliable Customer Contact Officers to join the team within a large Local Government client!
These are initial 12-month casual contract positions, based in Caloundra (with occasional travel to Nambour and Maroochydore) and paying $***** per hour + super.The RolesAs a Customer Contact Officer, you will be responsible for delivering a high-quality customer experience across phone, email and face‐to‐face interactions.Key responsibilities include:Answering incoming callsReturning call-back requestsProcessing emails and online enquiriesPerforming reception and counter duties (as required)Providing accurate information and support to customersAll interactions are centred around delivering skilled, efficient and customer-focused service.Location, Hours & RosteringWork LocationPrimary location: Caloundra Call CentreOccasional reception shifts at Nambour and Maroochydore, as requiredOperating HoursStandard hours: Monday to Friday, 8:30am – 5:00pmPeak period hours:
7:30am – 6:00pmRoster & AvailabilityShifts range from 4–8 hours per day, depending on operational needsUp to 38 hours per week may be offered during peak periodsApproximately ***** hours per week outside of peak periodsRotating roster (released two weeks in advance)1 Saturday in every 4 (7:15am – 4:00pm)Peak PeriodsJanuary to mid-MarchJuly to OctoberAvailability during school holiday periods is essential to support operational coverage.About YouStrong verbal and written communication skillsA customer-first mindsetReliability and flexibility across rostered hoursConfidence managing high call volumesProfessional presentation and interpersonal skillsThe ability to work both independently and within a teamPrevious call centre, customer service, or reception experience will be highly regarded.Please note:If successfully shortlisted you must be available to attend a group interview onsite between 30 October to 5 November.
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