About usAt Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world.
As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.About the RoleJoin a dynamic Intelligent Workspace team and help shape modern mobility solutions that transform how businesses work.
Collaborate with talented peers across locations, design and support end-to-end solutions, and play a key role in helping customers transition to modern managed environments with best-practice guidance every step of the way.In this key Senior Mobility Specialist role, you'll lead the day-to-day operations of customer EMM systems, solve complex technical challenges, and help businesses become more productive, cooperative, and innovative.
Deliver exceptional customer experiences, work with minimal direction, and make a real impact across Datacom's EMM customer base.
*** This role requires Australian Citizenship and Eligibility to obtain a NV1 Clearance ***What You Will DoAs Senior Mobility Engineer, you will be responsible for but not limited to:Using tools and processes to deliver services to customers in accordance with SLAsBe available to travel to Datacom, customer sites and conferencesUsing tools and processes to deliver services to customers in accordance with SLAsOperational support of customer systems including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changesIdentification of inefficient procedures or processes and suggesting improvements for implementationEscalation point of contact for customers and team membersProduce accurate, concise, and timely reports as requiredProvide "on-the-job" training, guidance, and assistance to less experienced Datacom staff to ensure overall competence in the company continually improvesCreating efficiencies to enhance our ability to support the customers environment.Take responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.Creation of design documents (HLD, DDD and LLD)Build customer environment using the latest technologies including but not limited to Microsoft Intune, Soti, WS1 and JAMF.Configure Apple Business Manager (VPP, ADE and MDM Servers)Assume the role of technical leader or design engineer in deployment/refresh projects as required.Follow best practice methodologies and adhere to recognised ITIL processes (EG:



Change/release)Identification and escalation of perceived poor practice or inefficienciesEnsure all systems are built to agreed processes and design (EG: Build guides)Provide technical leadership for major incidentsValidate and assist in the maintenance of the client's risk and issues registersProvide governance to all implementations and changes affecting iOS, Android, and Chrome OS device environments, and deliver device support for incident, problem, and change service request resolution as well as business improvement initiativesDocument Risks and Issues in the technologies supported, this includes product lifecycle, support, and licensingAssist with, and drive the identification and implementation of shift left initiativesProvide Regular and relevant updates to the records of Support and Problem Management processesCustomer SatisfactionEnsure outstanding levels of customer satisfaction by demonstrating the following:Timely responses to customer queriesProfessional verbal and written communicationAttendance to, and active participation in internal/customer meetingsCreating efficiencies to enhance our ability to support the customers environment.Provide device support to exceed customer demands for the resolution of incidents, problems and change service requests as well as business improvement initiativesEfficient and effective use of the call management system(s) for assigned customersTeam EngagementAbility to operate in a team environment by demonstrating the following:Be an effective ambassador for Datacom behaving in ways consistent with the Datacom ValuesDevelop effective working relationships with other members of the team to ensure the best team outcomeLiaise directly with team members, client or other third parties to obtain required information or decisionsDemonstrate proactive ownership of identified issues as well as effective communications for suggested resolution effortsPerform work after-hours where required for project and/or support engagements.Share relevant knowledge, experience, and ideas with team members with the aim of building team competenceProvide constructive feedback to improve team and corporate capabilityProactive open and honest communication at all levels and remains accountable for personal performanceSupport other members of the wider Intelligent Workspace group wherever possibleProject DeliveryCommitment to exceptional project delivery by demonstrating:Compliance with Datacom Delivery MethodologiesSuccessful and responsive project delivery within schedule and budget estimatesAssigned project activities are completed un-supervised or under guidance of the Project Manager if assignedClose collaboration with customers to ensure delivery of project outcomesIdentify improvements/project opportunities within recent accounts and/or contribute to the Service Improvement register for existing clientsAccurate and efficient delivery of project tasks minimising re-workAccurate and timely contribution to project reportingAccurate and timely completion of time sheeting for daily activitiesUp-to-Date utilisation forecasts based on assigned work are maintainedAssisting pre-sales with scoping of project engagements in customer environmentManaging workloads to allow warm handover to BAU when required for project engagementsTraining and DevelopmentCommitment to personal development by demonstrating:Development, maintenance, and execution of initiatives in alignment with a personal development planAttain and/or maintain relevant industry or professional certification(s)Provide constructive feedback on the development needs of the teamWhat You Will BringYou will have 7 years' IT industry experience, preferably within an IT managed service provider, with approx.
5 years' experience in a similar Mobility role.
You will possess excellent knowledge of iOS, Android, MacOS and Windows 10 operating systems.
Along with great working knowledge of networking and TCP/IP, AD, DHP, DNS and Enterprise applications.
MobileIron, Google admin, VMware WS1 (SEG, UAG, ENS) and/ or Microsoft Intune administration skills would be a huge advantage.
You will bring exceptional leadership skills, troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision.Culture and BenefitsJoin a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact.
From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personallyWe're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work.
Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.Why you will love working herePaid parental leave24/7 Employee Assistance Programme (DataCare)Ongoing learning, certifications, and career development opportunitiesAccess to industry-leading learning platforms and future skills trainingRecognition programmes that celebrate great workGreat employee discounts and financial wellbeing benefitsMeaningful work that makes a real impact
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📌 Senior Mobility Specialist (Canberra)
🏢 Datacom
📍 Canberra