Our client is a well-established specialist dental practice operating in the Sydney region.
They deliver high-quality orthodontic care to a diverse community through a client-focused, agile, and rapid-paced environment.They are now seeking to hire a Virtual Assistant to support their daily practice operations, manage patient communications, and maintain administrative workflows.Job ResponsibilitiesPatient Communication & Call HandlingHandle inbound patient phone calls, return missed calls, and manage call overflowPerform outbound pre-treatment and follow-up calls for patients needing future appointmentsRespond promptly to routine patient enquiries via phone and emailAppointment & Schedule ManagementConfirm, book, and reschedule patient appointments in a timely mannerFollow up unconfirmed appointments daily to ensure smooth schedule flowAccounts & Financial AdministrationManage accounts receivable and follow up on outstanding or overdue paymentsContact patients regarding overdue accounts and collect missed paymentsProcess patient payments efficiently and maintain accurate financial recordsAdministrative & Social Media SupportUpload patient records, X-rays, consent forms,
and other documentationMaintain patient records and update the practice management systemPerform general administrative tasks, data entry, and basic reportingCreate and schedule social media posts for the practiceProven experience in virtual administrative or customer service rolesPrevious experience handling both inbound and outbound high-volume telephone callsBackground in managing accounts, accounts receivable, and payment follow-upsStrong English communication skills, both written and verbalHigh attention to detail with excellent team collaboration abilitiesDedicated, self-motivated, and able to work independently in a remote environmentNice-to-Have SkillsExperience in medical, dental, or orthodontic administrationExperience using Dolphin or similar practice management systemsFamiliarity with tools like Ontraport, Slack, MS Teams, and basic AI platforms like ChatGPTPermanent work-from-home set-upDayshift (Australian Eastern Standard Time business hours)Full-time jobHMO (STAFF only)Annual leave13-month payWith Government mandated benefits
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