About the RoleFull Time position (35 hours/week)1 x Max-Term contract until 4 August ***** x Max-Term contract until 15 January ****Office based in PenrithThe Customer Experience Representative (CER) is responsible for providing best practice customer service primarily via inbound calls and email correspondence made to the Customer Experience Team, within a high-volume workplace.
This role is to cover a staff member who is on secondment in another team, and there is possibility of extension or permanency.Key areas of responsibility include:Providing first contact resolution predominantly for Link Wentworth tenants, clients, and other customers general enquiries providing expert advice, information, and services to client enquiries relating to Social Housing, Affordable Housing, and Housing Pathways applicationsProviding a customer-focused service and ensuring customer satisfaction through the efficient response to enquiries and requests and completing customer satisfaction and feedback processesResponding efficiently to all responsive maintenance requests and issues and allocating work to relevant contractors in line with responsive maintenance policy and proceduresSupporting Link Wentworth in meeting its business and compliance requirements by keeping accurate and timely recordsWho we are looking for:The ideal candidate will have:Demonstrated experience in a customer service role, ideally in a contact centre environmentDemonstrated ability to manage multiple tasks in a high-volume work environmentDemonstrated computer proficiency including in the use of databases & email systems,



and intermediate skills in Microsoft Office programsUnderstanding of contact centre metricsYou will also be:Someone who enjoys customer service and helping othersAble to relate to and communicate effectively with people from diverse backgrounds including vulnerable peopleA self-motivated, resourceful, enthusiastic, and positive team playerGreat at diffusing escalating situations and finding creative solutions to solve conflicts or complaintsYou will also need:At least two (2) COVID-19 vaccinations, meaning, having received the primary course of an Australian Government approved COVID-19 vaccinationWillingness to undergo a National Police Check to Link Wentworth's satisfactionWillingness to be office-based five (5) days per weekAn NDIS Workers Check or willingness to complete oneHow to ApplyIf this sounds like you, please click 'Apply' and submit an up-to-date resume and cover letter addressing your suitability for this position.ContactTo request a copy of the full position description or to make any other enquiries, please contact Mitchell Green, Recruitment Specialist at or phone .
Who are we and why should you join us?
Link Wentworth is an ambitious and growing housing and homelessness service, based in Greater Sydney.
With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever in our communities.Link Wentworth offers staff:A strong culture of collaborative teamwork, individual empowerment, and customer-centred service deliveryOptions for flexible work arrangementsAttractive leave options including ability to purchase up to two (2) weeks additional annual leave per yearA competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packagingMeaningful and fulfilling employment, improving the lives of others every single day+ much, much more
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📌 Customer Experience Representative (Sydney)
🏢 Link Wentworth Housing
📍 Sydney