Guest Service Agent - Full Time /CasualNovotel Sydney CabramattaAbout the roleAs a Guest Service Agent, you will be the face of the hotel, ensuring smooth day-to-day operations across all shifts.
From welcoming guests to managing overnight operations, you will play a key role in maintaining service standards and guest satisfaction.
This role operates on a rotating roster, including morning, evening, and overnight shifts.Key responsibilitiesManage guest check-ins and check-outs efficiently and professionallyHandle reservations, enquiries, and guest requests across all channelsDeliver exceptional customer service at all timesSupport overnight operations, including basic night audit tasksEnsure guest safety, security, and comfort during all shiftsResolve guest concerns promptly and with careMaintain a clean and qualified front office environmentWork collaboratively with all departments to ensure smooth operationsAbout youPrevious hotel front office experience preferredExperience with Opera (Cloud)



is highly regardedStrong communication and problem-solving skillsAbility to work independently and as part of a teamHigh attention to detail and a proactive approachFlexibility to work a rotating roster including night shifts, weekends, and public holidaysRSA certification is an advantageAbout usNovotel Sydney Cabramatta is a dynamic hotel-club integrated operation, offering a supportive and team-oriented environment with career growth opportunities and staff benefits including discounted stays and F&B.Supportive; and team-oriented environmentCareer growth opportunities within AccorStaff benefits including discounted stays and F&BExposure; to a dynamic hotel-club integrated operationBenefitsSupportive and team-oriented environmentCareer growth opportunities within AccorStaff benefits including discounted stays and F&BExposure; to a dynamic hotel-club integrated operation
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📌 Guest Service Agent (Sydney)
🏢 Cabravale Club Resort
📍 Sydney