About the roleYou are the specialist for Australian payroll compliance, including Modern Awards, Single Touch Payroll (STP), superannuation, and long service leave, for Rippling's customers.You are the definitive internal and external resource on how Australian payroll compliance requirements are configured and maintained in Rippling, including Modern Award interpretation, enterprise agreements layered on top of awards, and how these connect to STP reporting, superannuation, and long service leave obligations.
Payroll is your primary focus but you will also take on general customer cases that are not directly tied to payroll, supporting Australian Technical Account Managers(TAMs) and Account Managers (AMs) across the broader book.What you will doPayroll & Compliance Configuration Audits - Review live customers' Modern Award setup, STP mapping, superannuation, and long service leave configuration to identify errors, inefficiencies, or compliance gaps and deliver clear remediation recommendationsModern Awards Enablement - Train customer admins on how Modern Awards are configured and maintained in Rippling, including annual award updates, and identify optimisation opportunities.Report and policy configuration - Build complex reports and configure payroll-related policies, including Contemporary Award and enterprise agreement requirements, to support accurate compliance analysis, customer audits, and scalable operational processes.Feedback loop to Product - Capture structured feedback on payroll and compliance performance,



surfacing recurring themes and Australia-specific insights to Product and EngineeringEnterprise Account Health Checks - Run post-implementation health checks and configuration audits for high-value Enterprise accounts as Up-to-date Award and compliance requirements evolveInternal TAM/AM Enablement - Serve as an internal knowledge resource, upskilling TAMs and AMs on Australian payroll complianceStructured engagement delivery - Provide documented findings and next steps from every engagement and drive engagements initiated reactively by TAMs/AMs or proactively where risk or complexity warrants itTraining asset development - Build reusable training assets covering Australian payroll compliance best practices, plus internal enablement materials for TAMs, AMs, and IMsScaled enablement through webinars - Host recurring 1:many adoption webinars and cohort-based Modern Award briefings that drive platform adoption and walk customers through annual award changes before they become support ticketsGeneral case support - Take on customer cases outside of payroll and compliance as needed, in support of the broader Australian TAM/AM teamWhat you will need3+ years of SaaS experience in payroll process, consulting, implementation, or support, with strong, hands‐on experience in Australian Modern Awards interpretation and applicationDeep working knowledge of Australian payroll compliance, including Modern Awards, STP, superannuation, and long service leavePassion for helping customers and colleaguesRuthless prioritisation and time managementAbility to explain complex payroll and compliance scenarios in simple, clear written or verbal communicationsStrong attention to detail and ability to solve complex, interdependent configuration problemsComfort handling general, non-payroll customer cases alongside a payroll-first specialisationInterest in actively working with product and engineering teams to feed Australia-specific product gaps into the roadmap
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📌 Technical Account Consultant (Sydney)
🏢 Rippling
📍 Sydney