Title: CPT-***** Sleep Care Advisor (S0) Virtual Assistant
Independent Contractor — CPT-***** Sleep Care Advisor (S0) Virtual Assistant/Business Support VA/Junior-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
For this engagement, contractors will support a leading U.S.-based healthcare company specializing in at-home sleep apnea testing and treatment.
The client is transforming sleep apnea care by helping patients access testing and treatment from the comfort of their homes.
The client is seeking two full-time Sleep Care Advisors to engage prospective patients, guide them through the testing process, and help them take the next step toward treatment.
This is a consultative sales and patient engagement role built on trust.
Success in this position comes from building rapport, educating patients, addressing barriers, and consistently guiding qualified individuals toward action.
Most patients will have submitted insurance information, completed an online sleep assessment, or expressed interest in learning more about sleep apnea testing and treatment options.
Primary Objectives
Sleep Care Advisors help prospective patients progress to one of the following outcomes:
Purchase an at-home sleep test
Submit a valid existing sleep-study result for medical review and treatment eligibility evaluation
The ideal candidate is empathetic, persuasive, organized, and motivated by both helping people and achieving measurable results.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Patient Engagement & Outreach
Contact prospective patients via phone, email, and SMS
Engage patients who have completed online assessments or submitted insurance information
Build trust through clear, confident, and compassionate communication
Determine whether patients have previously been diagnosed with sleep apnea
Explain available testing and treatment pathways using approved procedures and messaging
Address routine patient concerns and identify barriers preventing progression
Deliver a positive patient experience while balancing responsiveness, efficiency, and accuracy
Conduct consistent follow-up activities to maintain patient engagement
Sleep Testing & Conversion Support
Guide qualified patients through the process of purchasing an at-home sleep test
Assist previously diagnosed patients in submitting valid sleep-study documentation
Encourage patients to complete required steps for treatment consideration




Track testing purchases, document submissions, and completion status
Identify and overcome common objections or concerns affecting patient participation
Escalate clinical, medical, or treatment-specific inquiries to authorized personnel
Consistently contribute toward established conversion and engagement goals
CRM, Documentation & Reporting
Maintain accurate patient records and follow-up schedules within CRM systems
Document calls, emails, SMS conversations, patient questions, and next steps
Monitor outreach activity, conversion outcomes, and patient progression metrics
Provide timely updates regarding patient status and unresolved issues
Coordinate with clinical, support, and marketing teams when necessary
Identify recurring obstacles and recommend workflow improvements to enhance the patient journey
Ensure all patient information is handled in compliance with applicable privacy and confidentiality requirements
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement.
Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client's requirements:
1-2 years of experience in sales, customer engagement, appointment setting, customer success, patient support, or a similar performance-based role
Strong phone-based communication experience
Excellent spoken and written English
Experience managing follow-ups and nurturing leads through a sales or service process
CRM experience required
Solid organizational and documentation skills
Ability to handle objections and difficult conversations professionally
Comfortable meeting performance goals and conversion targets
Ability to maintain patient confidentiality and follow approved processes
Preferred Qualifications
2 years of consultative sales, inside sales, or patient engagement experience
Healthcare, medical administration, telehealth, or direct-to-consumer experience
Salesforce experience
Experience working with remote teams
Familiarity with AI-assisted productivity and customer engagement tools
IDEAL CANDIDATE PROFILE
Goal-driven and genuine — motivated by helping people while achieving measurable outcomes
A warm and confident communicator — able to build rapport quickly via phone, email, and text
Consultative rather than pushy — comfortable encouraging action while maintaining trust




Persistent and resilient — committed to consistent follow-up without overwhelming patients
Highly organized — capable of managing a large volume of contacts and tasks accurately
Coachable — open to feedback, performance reviews, and continuous improvement
A team player — willing to share best practices and contribute to team success
Detail-oriented — committed to compliance, privacy, and documentation accuracy
Tech-savvy — comfortable learning and using CRM systems, communication platforms, and AI-enabled tools
Results-oriented — motivated by achieving engagement and conversion goals
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
CRM / Patient Management Systems
Salesforce
Phone and VoIP Communication Platforms
Email and SMS Communication Tools
Microsoft Office
Microsoft Teams
AI-Assisted Productivity Tools
Work Schedule
Contracted Hours per Week: 40 Hours
Scheduled Working Days: Monday–Friday, Tuesday- Saturday, or Wednesday-Sunday
Daily Working Time: Candidates must be available for one of the following schedules:
Monday-Friday, 9:00 AM-6:00 PM PT
Tuesday-Saturday, 9:00 AM-6:00 PM PT
Wednesday-Sunday, 9:00 AM-6:00 PM PT
Availability Requirements: Candidates must be available to work a fixed U.S. Pacific schedule, including potential weekend shifts, based on business needs.
Note: The Company will make reasonable efforts to align the Assigned VA's schedule with the Client's preferred hours as set forth above.
However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW.
Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level
Contracted Hours per Week: 40 hours/week/VA
Daily Working Time: Candidates must be available for one of the following schedules:
Monday-Friday, 9:00 AM-6:00 PM PT
Tuesday-Saturday, 9:00 AM-6:00 PM PT
Wednesday-Sunday, 9:00 AM-6:00 PM PT
Scheduled Working Days: Monday–Friday, Tuesday- Saturday, or Wednesday-Sunday
REPORTING TO/POC: To Be Determined
Number of VAs: 2
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-B (Excellent Spoken and Written English Required)
REGION PREFERENCES: Any
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
#J-*****-Ljbffr

📌 Cpt-11644 Sleep Care AdvisorVirtual Assistant (Adelaide)
🏢 20four7VA
📍 Adelaide