APS3 - Customer Service Officer - BrisbaneThis is an excellent opportunity for someone with strong administrative, customer service and organisational skills who is looking to build their experience within the Australian Government.About the RoleAs an APS3 Case Officer, you will provide administrative, customer service and operational support while working across a range of tasks and engaging with internal and external stakeholders.Key responsibilities may include:Providing professional customer service and responding to enquiriesProcessing information and documentation accuratelyMaintaining records and updating internal systemsPreparing correspondence and completing general administrative tasksLiaising with internal teams and external stakeholdersFollowing relevant policies, procedures and guidelinesIdentifying issues and escalating matters where requiredManaging competing priorities and meeting deadlines in a rapid-paced government environmentAbout YouTo be successful, you will ideally have:Previous experience in administration, customer service, data entry or a government environmentStrong attention to detail and the ability to manage competing prioritiesGood written and verbal communication skillsThe ability to follow policies, procedures and guidelinesConfidence using computer systems and business applicationsA skilled, positive and customer-focused approachThe ability to work independently while contributing effectively to a teamA reliable and flexible attitude,



with a willingness to learn and adapt to changing requirementsSecurity RequirementsAustralian Citizenship is essentialBaseline security clearance is preferred, or the ability to obtain oneWhat's on Offer?
APS3-level opportunity within the Federal GovernmentBrisbane-based roleOpportunity to gain valuable government experienceSupportive and professional team environmentPotential for contract extensions for the right candidatesIf you are looking for your next opportunity and have strong administrative, customer service or processing skills, we would love to hear from you!
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📌 Aps3 - Customer Service Officer - Brisbane
🏢 Programmed GO
📍 Brisbane