Job Type: CasualLocation: Port AugustaJob DescriptionAre you someone who can think on your feet, take responsibility and genuinely enjoys helping people?
MADEC is looking for a Casual Regional Liaison Officer to support workers participating in the Pacific Australia Labour Mobility (PALM) Scheme in Port Augusta.You'll be a trusted local contact for workers who have travelled from Pacific Island nations to live and work in Australia, helping them navigate everyday challenges, access essential services and feel supported within their community.This is a hands‐on role that calls for both empathy and initiative.
While much of your work involves building relationships and providing practical support, you'll also need to respond confidently when unexpected situations arise, assess priorities and take appropriate action.What you'll be doingBuilding positive, trusted relationships with PALM Scheme workersProviding pastoral care, practical assistance and wellbeing supportAssisting with medical appointments, transport and accommodation needsHelping workers connect with local services and community activitiesSupporting workers with workplace and personal mattersAssisting with worker arrivals, inductions and departuresConducting regular worker check‐ins and accommodation inspectionsResponding promptly to emerging worker needs, assessing urgency and prioritising appropriate actionExercising sound judgement when navigating unexpected situations, knowing when to act independently and when to escalateMaintaining accurate records, completing incident reports and communicating with MADEC's administration and support teamsSupporting worker safety requirements and escalating wellbeing or workplace concernsWho we're looking forYou don't necessarily need a background in community services.




We're looking for someone who is dependable, resources and confident taking responsibility, particularly when situations don't go to plan.You'll bring:A robust sense of urgency and accountability, with the ability to recognise what needs immediate attentionSound judgement and practical problem‐solving skillsThe confidence to make decisions when there isn't an obvious or straightforward answerFlexibility to adapt and reprioritise when worker or operational needs changeA proactive approach and willingness to take ownership of issues through to resolutionExcellent communication and relationship‐building skillsGood administrative and computer skills, including accurate and timely reportingEmpathy, cultural awareness and confidence working with people from diverse backgroundsStrong local knowledge and the ability to work independentlyExperience in community services, health, education, employment services, multicultural support or another people‐focused environment would be highly regarded.The important detailsThis is a casual position, with hours varying according to worker and operational needs.Some availability outside standard business hours will be required for worker arrivals, emergencies and time‐sensitive support.We're particularly interested in applicants who are based locally in Port Augusta and can provide prompt, face‐to‐face assistance when required.You'll also need a current driver's licence and a National Police Check (or willingness to obtain).
You'll have the opportunity to do meaningful work, build genuine relationships and help workers feel safe, connected and supported while living and working in Australia.If you're someone who can balance genuine care for people with the judgement, initiative and accountability to act when challenges arise, we'd love to hear from you.
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📌 Regional Liaison Officer - Casual | Port Augusta (Port Augusta West)
🏢 Madec
📍 Port Augusta West