Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments.
We live and breathe our company values every day by being considerate, passionate, courageous, and making a difference.
Job Description
Full time | 6-Month Contract | Hybrid Working
Help families navigate the moments that matter.
As a Customer Experience Consultant, you'll be the first point of contact for families across Australia, supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters.
This is more than a customer service role.
You'll investigate enquiries, solve problems, and guide families through complex situations while delivering a positive customer experience.
Hybrid working with flexible rostered work-from-home opportunitiesVaried role across phone, email, online chat and administrationSupportive team culture with ongoing coaching and developmentMeaningful work helping families access quality care and education
What you'll do
Assist families with billing, payments, bookings and subsidy enquiriesRespond to calls,



emails and online chat enquiriesInvestigate and resolve customer issuesMaintain accurate records across multiple systemsDeliver exceptional customer experiences on every interaction
About you
We're looking for someone with strong people skills, a positive attitude and a genuine desire to help others.
You'll bring:
Customer service experience in a contact centre, collections, hospitality, retail, education, OSHC or similar environmentStrong problem-solving ability and attention to detailConfidence working across multiple systemsEmpathy and professionalism when handling sensitive matters
The details
38 hours per weekMonday to Friday rotating roster between 8am-8pmFirst 4 weeks 9am - 5pm in-office for trainingFull Australian working rights required
Additional Information
At Junior Adventures Group, child safety and child safeguarding principles are our top priorities.
Our recruitment process includes thorough background checks and screenings to ensure the wellbeing of all children in our care.
We welcome individuals from all backgrounds, abilities, and identities, including Aboriginal and Torres Strait Islander people.
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📌 Customer Experience Consultant (Melbourne)
🏢 Junior Adventures Group
📍 Melbourne