Customer Service Representative for Small Business InsuranceYou'll love this role ifyou'vealways been the one who can talk to anyone and now you want to turn that into something more.Here is where you'lltake calls from our Small Business Insurance (SBI) customerswho'vereached out to us.Your calls will include discussions for quotes, policy updates,cancellationsand general enquiries, mainly related to SBI, though can include our other products, too.
When it fits,you'llguide them throughadditionalcover options confidently.
There are explicit targets,but youwon'tbe guessing your way through it.You'llcomplete structured paid training before taking live calls.
After that,you'llget regular coaching, callreviewsand real feedback so your confidence and capability keep growing.It'speople skills with purpose, helpingour Small Business customers safeguard what matters most.What you'll be doingA full-time role in-office at Sippy DownsTake inbound calls about policy updates, quotes, cancellations, and general enquiriesFollow a clear call structure to helpentrepreneurs navigate the complexities of insuranceUpdate policy details accurately across multiple systemsExplain options in simple terms so customers can make confident decisionsSpot opportunities for additional cover and guide customers through a quote when it fitsWork toward service and sales targets, with regular feedback and coachingFollow scripts and compliance requirements to make sure everything is done properlyStay calm and professional when conversations are challengingWhat great looks likeCustomers finish the call clear, confident, and feeling genuinely looked afterPolicy information is accurate the first time,



with minimal reworkMove confidently between systems without losing connection in the conversationFollow process and compliance requirements consistentlyRecognise genuine opportunities to offer additional support and act on them appropriatelyStay steady when conversations are tough and bounce back quicklyTake feedback seriously and improve week by weekCare about doing things properly and hitting your targetsIf you can see yourself growing into this,you'lllikely loveit here.What you'll getClear pay and incentives - Performance-based incentives, plus annual salary reviewsTime off you can plan around - Generous annual leave, plus volunteer leaveA workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the dayLeaders who back your growth - Clear direction, regular coaching and real opportunities to step into new rolesPractical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insuranceWork that has real purpose - Helping customers get back on track when life doesn't go to planWhy YouiWe're here to make insurance better by being more human.
You're not just doing your job, you're making sure real people get looked after, especially when life doesn't go to plan.
Every conversation, every decision, every day you're part of raising the bar for want awesome service really means.We set high standards and recognise people who deliver.
Results are rewarded through incentives, everyday shout-outs and recognition programs, so the impact you make never goes unnoticed.
You'll know what's expected of you, where we're heading and how your work contributes.
We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time.
We don't just want insurance to be different; we're actively making it better.
And we're doing it together.Work that's a bit more you shaped.Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.
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📌 Customer Service Representative For Small Business Insurance (Queensland)
🏢 Youi Insurance
📍 Queensland