Drive the daily heartbeat of Peppertree Hill, leading a motivated team to create a thriving, friendly, and vibrant community our residents love coming home to.Your Day on a PageStep into a leadership role where community, connection, and quality of life truly matter.Nestled amongst beautifully landscaped gardens with sweeping views of the Dandenong Ranges, Peppertree Hill Village offers more than a workplace.
It's a vibrant community where connection, wellbeing and exceptional resident experiences are at the heart of everything we do.Located in the heart of Rowville, close to shopping, services, golf courses, scenic parks and Rowville Lakes, Peppertree Hill combines the tranquillity of nature with the convenience of modern living.
For an experienced people leader who is passionate about customer service, community building and creating exceptional resident experiences, this is an opportunity to make a meaningful difference every day.As Village Manager, you'll have the opportunity to lead a welcoming retirement community, creating a strong sense of belonging for residents while overseeing daily operations, village services, financial performance and community engagement.
You'll work closely with residents, team members and local service providers to ensure Peppertree Hill continues to be a place where people thrive.Reporting to the Senior Village Manager, your responsibilities will include:Managing the day‐to‐day operations of the village and ensure smooth service deliveryOverseeing maintenance, contractors, and service providers to keep the village running efficientlyFostering a warm, welcoming, and supportive environment for residentsWorking collaboratively with the Residents Committee to support communication and village initiativesManaging resident feedback, complaints, move‐ins, and exits to ensure a positive experienceBuilding strong customer relationships and maintain effective communication with residentsLeading financial processes including budgeting, expenditure control, and service fee settingDelivering operations, maintenance programs, and CAPEX within approved budgetsConducting regular inspections, safety checks,



and maintenance planning to ensure compliance and presentation standardsMonitoring and reporting village performance to senior leaders, ensuring regulatory complianceLeading recruitment, performance management, development planning, and succession planning for village staffPartnering with Sales and Marketing to maximise resale values and support occupancy goalsSupporting prospective purchasers and assess suitability of potential residentsEnsuring compliance with EHS requirements and manage village health and safety risksPlanning and oversee a variety of social, lifestyle, and wellbeing activities for residentsLeading a passionate team committed to delivering an exceptional resident experienceAbout YouExcellent people management skills with the ability to lead, motivate, and develop teamsProven experience in asset management, ideally within property, facilities, hospitality or retirement living is highly regarded, with exposure to strata or owners corporation environments viewed favourablyBrings extensive experience in complaint management and dispute resolution, ensuring issues are resolved efficiently and professionallyExperienced in operational management, with strong organisational, consultative and negotiation skillsStrong financial acumen, with demonstrated experience in budgeting and financial reporting, is highly desirable, however not essentialExperience in roles focused on community connection and engagement would be highly regardedA proactive, solutions-focused mindset with a commitment to resident wellbeingHave excellent computer skills (confident with the use of Microsoft Office Suite and various online applications)A people person with a genuine love for working with seniorsCompassionate,



with a deep understanding of the unique needs of independent living seniorsThe successful candidate will also have or be willing to complete their First Aid, CPR Certificates and driver's license with own transport.About KeytonWith over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we're leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also.
We do this by creating secure, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.Perks and BenefitsCompetitive salary + Bonus scheme4x Wellbeing Days (one per quarter).
That's almost an additional week off in addition to your annual leave!
Collaborative culture with opportunities for growth and developmentFitness Passport for you and your familyReward & recognition servicesEmployer referral programExclusive access to Sonder wellbeing appCollaborative culture with opportunities for growth and developmentDiscounted health insurance, annual vaccinations and skin checksThe chance to make a real difference in the lives of our residentsPlease note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November, with supporting documentation prior to joining.At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger.
We engage, enable and empower our people and support their individual needs.
Inclusion sets us all up for success.
We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.
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📌 Village Manager (Melbourne)
🏢 Keyton
📍 Melbourne