At IT for Business, we believe technology should feel human.We're a people-first Managed Services Provider (MSP) that helps organisations stay secure, productive and connected through modern technology solutions.
We support businesses across a range of industries and provide exposure to Microsoft 365, Azure, cybersecurity, cloud technologies, networking and professional IT services.This is an excellent opportunity for someone starting their IT career or someone with around 1 to 2 years IT support experience who is passionate about technology, enjoys helping people and wants to learn from an experienced technical team.The OpportunityAs a Level 1 Support Technician, you'll be the first point of contact for our clients, helping them resolve day-to-day IT issues and ensuring they receive exceptional customer service.You'll receive ongoing mentoring, structured training and exposure to a broad range of technologies while developing the skills required to progress into a Level 2 Engineer role.This is an in-office role with occasional onsite visits to our client's premises.This role is ideal for:TAFE students completing IT qualificationsCandidates with 0-2 years of IT experienceWhat You'll Be DoingProvide first-line technical support via phone, email and remote access toolsLog, categorise and prioritise support requestsTroubleshoot Windows, Microsoft 365 and printer-related issuesPerform password resets and account unlocksAssist with user onboarding and offboardingSet up laptops, desktops and mobile devicesSupport Microsoft 365 applications, including Outlook,



Teams and OneDriveMaintain accurate ticket notes and documentationFollow ITIL-based support processesAssist with client projects and technology rolloutsContribute to the team knowledge baseWhat We're Looking ForA genuine passion for technology and problem solvingStrong communication and interpersonal skillsA professional, customer-focused attitudeAbility to follow processes and instructionsStrong attention to detailWillingness to learn and develop new skillsCurrent driver's licence to enable travel to client sites when requiredAustralian citizenship or permanent residency with full working rightsCertificate IV, Diploma or Degree in Information Technology, completed or in progressMicrosoft Fundamentals certificationsBasic understanding of Windows 11, Microsoft 365, computer hardware, networking fundamentals and cybersecurity best practicesWhat We OfferPaid training and certification opportunitiesMentoring from senior engineersExposure to up-to-date Microsoft cloud technologiesGenuine career progressionFriendly and supportive team cultureRegular team events and social activitiesWe invest in training and career development.
A successful Level 1 Technician will gain hands-on experience with:Microsoft 365 and Microsoft Entra IDMicrosoft Intune and AzureNetworking and endpoint managementCybersecurity and automation toolsMany senior engineers begin in entry-level support roles and build their capability through hands-on client support, structured learning and mentoring.Success in This RoleConsistently deliver excellent customer serviceResolve common support requests independentlyMaintain accurate documentationMeet service level agreements (SLAs)Build strong technical fundamentalsDemonstrate continuous learning and professional growthIndicative Salary Guide: $60,000-$70,000 inclusive of superannuation, depending on qualifications and experience.
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📌 Level 1 It Support (Melbourne)
🏢 IT For Business
📍 Melbourne