Patient Services Officer (Medical Administration)
Care to join the team?
Join GenesisCare Darlinghurst (St Vincent's Hospital Campus) as a Patient Services Officer (Medical Administration) and become an important part of a team delivering world-class cancer care.
At GenesisCare, we know that exceptional care starts long before treatment begins.
This role is more than administration.
You'll play a key role in supporting patients throughout their treatment journey, helping coordinate care, build trusted relationships, and create positive experiences during what can be a challenging time in their lives.
Working closely with patients, specialists, nurses, radiation therapists, and multidisciplinary teams, you'll help coordinate the many moving parts that contribute to seamless patient care.
From managing appointments and patient communications to supporting clinic operations and administrative processes, your work will have a direct impact on the quality of care our patients receive every day.
This Permanent Full-Time chance offers the chance to build a meaningful healthcare career in a collaborative and patient-focused workplace where your contribution is valued and your work makes a genuine difference.
What you'll be doingSupporting the delivery of exceptional patient-centred care by coordinating a range of administrative and operational activities within a busy oncology clinic.
More specifically, you will:
Coordinate, schedule and confirm patient appointments with accuracy and careAct as a key point of contact for patients, providing a professional,



compassionate and supportive experienceWork closely with clinical and administrative teams to support the patient treatment journeyManage billing, receipting and Medicare-related administrative processesMaintain accurate patient records across clinical and administrative systemsPrepare, scan and manage documentation in accordance with privacy and compliance requirementsSupport the smooth day-to-day operation of the clinic through proactive administrative coordinationManage competing priorities in a quick-paced healthcare environment while maintaining a high level of accuracy and serviceContribute to continuous improvement initiatives that enhance patient and clinic experiences
What we're looking for
Experience in a medical administration, healthcare administration, patient services or customer-facing administrative roleA genuine passion for delivering exceptional patient and customer experiencesStrong communication skills with the confidence to engage with patients, clinicians and other stakeholdersExcellent organisational skills with the ability to manage multiple priorities effectivelyHigh attention to detail and accuracy in a busy environmentExperience managing appointments,



schedules and administrative processesExperience with medical billing systems and Medicare processes will be highly regardedThe ability to work independently while contributing positively to a collaborative team cultureA proactive, adaptable and solutions-focused approach
Benefits of joining our team
Work alongside experienced healthcare professionals committed to improving patient outcomesContribute to a patient-focused organisation making a meaningful difference in people's livesAccess award-winning learning and development programs to support your career growthFree, confidential wellbeing support for you and your family, including counselling, legal, financial and nutritional servicesAccess to GenesisCare's Full Circle Wellbeing ProgramEnjoy a range of employee benefits, including discounts on health insurance, fitness memberships and Qantas Club membershipBe part of a supportive and collaborative team culture where your contribution is valued
About GenesisCareBy joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes.
The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally.
Join us to design better care and enjoy a career with purpose.
GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs).
Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.
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📌 Patient Services Officer (Medical Administration) (Sydney)
🏢 Genesiscare
📍 Sydney