Booking Services CoordinatorWe are seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details.The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.Key ResponsibilitiesRespond to booking inquiriesGather customer needs and preferencesResearch available optionsCoordinate booking detailsVerify customer and reservation informationProvide confirmations and relevant informationAssist with booking updates and changesCommunicate with providers as neededMaintain accurate booking recordsFollow up with customers regarding outstanding informationProvide professional support throughout the booking processQualificationsStrong communication skillsExcellent organizationAttention to detailCustomer-focused attitudeComfortable researching information onlineBasic computer proficiencyAbility to learn booking systemsStrong time-management abilitiesReliable and self-motivatedPrevious booking or customer-service experience is helpful but not requiredWhy Choose Us?
Remote Environment: Coordinate bookings remotelyFlexible Scheduling: Organize your schedule around responsibilities and customer needsTraining Available: Learn booking procedures and online platformsOngoing Support: Access educational resources and guidanceProfessional Development: Build organization, communication, research, and coordination skillsCustomer-Focused Role: Assist customers throughout the booking processAs a Remote Travel Specialist,



you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home.
Your role is to ensure a seamless, stress‐free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community.
We provide structured training, mentorship, and ongoing support for agents located in the Australia, ensuring you're fully equipped to succeed regardless of location.Key ResponsibilitiesRespond to client inquiries across various channels (email, phone, messaging) in a timely and qualified manner.Support clients with booking modifications, cancellations, and special travel requests.Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.Follow up with clients to confirm travel plans and gather feedback post-trip.Address concerns with empathy and efficiency, ensuring client satisfaction.Remote flexibility – work from anywhere,



with hours that fit your lifestyle.Exclusive travel perks and access to industry-only discounts.Professional growth – ongoing training and support from a dedicated team.What We're Looking ForExcellent communication skills—both written and verbal.A background in customer service, ideally within travel, tourism, or hospitality.High attention to detail, strong organizational habits, and a proactive mindset.Tech-savvy and able to learn new systems and booking tools quickly.A genuine enthusiasm for travel and helping others create memorable experiences.Where We Offer:Multiple Training Opportunities: We believe in nurturing our teams potential with extensive training support.Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.Flexible Working Arrangements: Choose between part‐time or full‐time roles, all with the convenience of remote work.
Attractive Benefits:Employee discounts to fuel your passion.Flexible schedule for a better work‐life balance.Professional development assistance to advance your career.Your Role:Deliver professional customer service in‐person, via phone, or email.Assist clients in planning seamless experiences.Prepare and manage client itineraries and needs.Maintain meticulous records in line with government regulations and company policies.Organize and manage files effectively.Embark on a journey today, where your career is as rewarding as the experiences you create for others.
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📌 Business Advisor (Marketing Services Account Manager) - Christchurch Nz (Canberra)
🏢 Thryv
📍 Canberra