Client Services & Engagement AdministratorAs our Client Services & Engagement Administrator, you'll help make sure every participant and family feels welcomed, informed and supported throughout their journey with RSA.
You'll complete referrals, intake, onboarding and ongoing participant administration, while helping us build strong relationships with families, referrers and our community.Key responsibilitiesRespond to inquiries and coordinate new referralsConduct intake conversations using established forms and proceduresComplete preliminary risk screening using structured checklistsMaintain referral records and waitlistsDocument participant funding information, service agreements, consent forms and onboarding paperwork for new and existing participantsBuild and maintain relationships with referrers and community organisationsSupport RSA's growth across Ballarat, Geelong and surrounding regionsWork alongside our marketing team to improve communication and the participant experienceAbout us:We're a team of wonderfully unique individuals who share a love of making a difference (and occasionally nerding out over all things behaviour!).
Some of us love a good spreadsheet and a quiet space, while others could talk about neuroaffirming practice and interoception for hours, and some of us just really love a good coffee and a chat.We provide specialist behaviour support to children and adults across Ballarat, Geelong and Melton.
We believe in building genuine relationships, supporting our people and making behaviour support practical, meaningful and person-centred.About the roleAs our Client Services & Engagement Administrator,



you'll help make sure every participant and family feels welcomed, informed and supported throughout their journey with RSA.
You'll complete referrals, intake, onboarding and ongoing participant administration, while helping us build strong relationships with families, referrers and our community.Key responsibilitiesRespond to inquiries and coordinate new referralsConduct intake conversations using established forms and proceduresComplete preliminary risk screening using structured checklistsMaintain referral records and waitlistsDocument participant funding information, service agreements, consent forms and onboarding paperwork for new and existing participantsBuild and maintain relationships with referrers and community organisationsSupport RSA's growth across Ballarat, Geelong and surrounding regionsWork alongside our marketing team to improve communication and the participant experienceAbout us:We're a team of wonderfully unique individuals who share a love of making a difference (and occasionally nerding out over all things behaviour!).
Some of us love a positive spreadsheet and a quiet space, while others could talk about neuroaffirming practice and interoception for hours,



and some of us just really love a good coffee and a chat.We provide specialist behaviour support to children and adults across Ballarat, Geelong and Melton.
We believe in building genuine relationships, supporting our people and making behaviour support practical, meaningful and person-centred.Why join RSA?
Hybrid working/Flexibility – a mix of working from home and our Ballarat office depending on your preferenceSchool-friendly hours – ***** hours per week (can be negotiated) spread across Monday to Friday (school-hours friendly)Laptop and work phone provided – everything you need to get started!
Training and development – we'll help you learn our systems and grow your skills.Variety and ownership – a role where you can bring ideas, take initiative and make a real differenceAbout youSuper organised, proactive and great at following things throughConfident in making phone calls and communicating with othersExcellent attention to detailsA team player who enjoys contributing ideas and improving processesExperience in administration, client services, disability or allied health is highly regarded but not essentialNDIS knowledge is a bonusNote: This role will require a WWC check.If you like to have a confidential discussion about the role, please call kerrie on: ********* (Mon-Wed), or email ******.
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📌 Client Services & Engagement Administrator (Ballarat)
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📍 Ballarat