Are you looking for a customer service role where every conversation has a purpose?
We are currently recruiting for an urgent intake of Outbound Customer Service Representatives to join a leading not-for-profit organisation that plays a critical role in supporting the health and wellbeing of communities across Australia.This is an opportunity to be part of a team that helps ensure vital community services can continue by connecting with existing and potential donors, having meaningful conversations, and booking appointments that make a real difference.As part of this important campaign, you will be making outbound calls to members of the community to encourage and schedule appointments, provide information, and deliver a positive customer experience.What's in it for you?
$***** per hour + Super with weekly pay3-month temporary contract with potential to transition into a permanent roleFamily friendly hours of 9-5 Monday to FridayCBD location close to public transportFull training and ongoing support providedWork within a supportive, purpose-driven teamA role where your conversations directly contribute to a meaningful causeOpportunity to develop your customer service and communication skills$***** per hour + Super with weekly payImmediate start opportunities available3-month temporary contract with potential to transition into a permanent roleFamily friendly hours of 9-5 Monday to FridayCBD location close to public transportFull training and ongoing support providedWork within a supportive, purpose-driven teamA role where your conversations directly contribute to a meaningful causeOpportunity to develop your customer service and communication skillsThe RoleAs an Outbound Customer Service Representative, you will play an important role in helping connect people with a service that supports the wider community.Your responsibilities will include:Making outbound calls to community membersNo cold calling.




No sales targets.
Just meaningful conversations that help make a difference.Engaging in friendly and meaningful conversationsBooking and managing appointmentsProviding information and answering questions professionallyUpdating customer details and records accuratelyDelivering a high level of customer service with every interactionMaking outbound calls to community membersNo cold calling.
No sales targets.
Just meaningful conversations that help make a difference.Engaging in friendly and meaningful conversationsBooking and managing appointmentsProviding information and answering questions professionallyUpdating customer details and records accuratelyDelivering a high level of customer service with every interactionYou will be someone who enjoys speaking with people, building rapport quickly, and understanding the importance of providing a positive experience.Key RequirementsPrevious experience in a contact centre, administration, sales, or a similar role is nessesaryConfident communication skills and the ability to build rapport over the phoneComfortable making outbound calls and engaging with a wide range of peopleStrong attention to detail and ability to update systems accuratelyPositive attitude with a genuine desire to contribute to a meaningful causeAbility to learn current systems and processes quicklyPrevious experience in a contact centre, administration, sales, or a similar role is nessesaryConfident communication skills and the ability to build rapport over the phoneComfortable making outbound calls and engaging with a wide range of peopleStrong attention to detail and ability to update systems accuratelyPositive attitude with a genuine desire to contribute to a meaningful causeAbility to learn new systems and processes quicklyIf you are looking for a role where your work has real impact and your conversations can help support an essential community service, we want to hear from you.
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📌 Customer Care Consultant (Adelaide)
🏢 Smaart Recruitment
📍 Adelaide