The Regional Store Operations Supervisor will oversee and manage the operations of multipleHeytea stores within a specified region, ensuring operational excellence, team development, andbrand consistency.
This role focuses on both new store launches and the continuousimprovement of existing stores.
The ideal candidate will have a strong background in multi-unitmanagement, demonstrated leadership abilities, and the drive to deliver exceptional customerservice and business outcomes.
We are looking for a dynamic individual with experience infast-paced retail or food service environments who is adaptable to the evolving needs of ourgrowing brand.Key Responsibilities:Store Opening and Expansion:Collaborate with business partners to support team recruitment, onboarding, and training.Participate in the planning and preparation of new store openings, including operational testingand compliance checks.Ensure smooth and timely execution of new store launches, adhering to all regulatoryrequirements.Store Standardization and Compliance:Conduct regular audits of stores to ensure compliance with Heytea's brand standards and localregulatory requirements, including health, safety, and labor laws.Provide support to stores in managing inventory and equipment, tracking stock levels, andensuring operational efficiency.Guide store teams in product merchandising and presentation, conducting regular performanceassessments to ensure brand alignment.Store Performance Optimization:Collaborate with store managers to track and enhance sales performance, operational efficiency,and customer satisfaction.Assist in implementing and overseeing employee performance reviews and professionaldevelopment plans to meet company objectives.Monitor and elevate customer service levels,



ensuring the delivery of Heytea's signaturecustomer experience across all stores.Team Development and Talent Management:Work with partners and store managers to build effective team structures, establishing clear roles, responsibilities, and career development pathways.Provide ongoing training and mentorship to store managers and team members, promotingprofessional growth and operational excellence.Facilitate leadership development programs and succession planning to ensure a pipeline ofqualified talent for future expansion.Current Supervisor Onboarding and Development:Support the onboarding and training of new Regional Supervisors, providing them with the toolsand knowledge needed to manage their assigned stores effectively.Collaborate with the broader operations team to continuously improve training programs andoperational processes.Qualifications:Industry and Operational Experience:A minimum of 3 years of experience in multi-unit management, preferably in the food andbeverage industry, with expertise in store operations, sales strategies, inventory control, andteam leadership.Proven ability to manage and optimize the operations of multiple store locations simultaneously,driving both top-line growth and operational efficiency.Cross-Cultural and International Experience:Experience working in or managing operations in international markets is preferred,



with a deepunderstanding of cultural diversity and the ability to adapt strategies to different regionalmarkets.Strong knowledge of U.S. labor laws, health and safety regulations, and employment standards,with experience ensuring compliance across multiple locations.Leadership and Problem-Solving Skills:Exceptional problem-solving abilities, with a track record of independently addressingoperational challenges and driving business results.Excellent communication skills, with the ability to effectively manage relationships with storemanagers, team members, and business partners.Demonstrated leadership in fostering team collaboration, motivation, and alignment withcompany goals.Talent Development and Coaching:Experience in talent management, including team building, coaching, and developinghigh-performing store managers and staff.Strong ability to mentor new leaders and provide guidance in operational best practices, ensuringthat teams are aligned with the company's vision and values.Additional Requirements:Proficiency in financial management, including budgeting, forecasting, and performancemonitoring.Flexibility to travel frequently within the region (California and New York).
Ability to work in a fast-paced environment and adapt to the changing needs of a growingbusiness.Equal Opportunity Statement:Heytea is an equal opportunity employer.
We celebrate diversity and are committed to creatingan inclusive environment for all employees.
All qualified applicants will receive consideration foremployment without regard to race, color, religion, gender, gender identity or expression, sexualorientation, national origin, genetics, disability, age, or veteran status, in compliance withapplicable federal, state, and local laws.
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📌 Regional Store Operations Leader - Multi-Unit Growth (Melbourne)
🏢 HEYTEA
📍 Melbourne