Service Desk Support OfficerWest Ryde Link Wentworth HousingPosted 1 day agoJob ViewedTap Again To CloseJob Description About the RoleFull Time position (35 hours/week)Office based in West Ryde (5 days per week)The IT Service Desk Support Officer is responsible for providing first-line technical support to internal staff across Link Wentworth.
This role acts as the first point of contact for IT support, delivering efficient and customer-focused assistance across a Microsoft-based environment, including Microsoft 365, Windows, and Active Directory.You will play a key role in ensuring IT issues are resolved quickly and effectively, supporting business operations and enhancing the overall employee experience.
Key areas of responsibility include:Providing first point of contact IT support via phone, email, ticketing system, and face-to-faceTroubleshooting and resolving Level 1 technical issues including Microsoft 365, Windows, devices, and network connectivityManaging user accounts, password resets, onboarding/offboarding, and access permissionsLogging, categorising, and prioritising incidents in line with SLA and ITIL practicesEscalating complex issues to internal teams or external service providers as requiredSupporting hardware setup, deployment, and maintenance including laptops, mobile devices, and peripheralsMaintaining accurate records and contributing to knowledge base documentationAssisting with IT asset management and equipment tracking processes.
Who we are looking for:The ideal candidate will have:Demonstrated experience (minimum 2 years) in an IT Support, Help Desk, or Service Desk roleStrong technical knowledge of:Microsoft 365 (Outlook, Teams, SharePoint,



OneDrive)Active Directory / user administrationIT ticketing systems (e.g. ServiceNow, ManageEngine)Demonstrated ability to troubleshoot and resolve technical issues efficientlyStrong communication skills with the ability to explain technical concepts clearly You will also be:Customer-focused with a strong commitment to service excellenceA collaborative team player who enjoys helping othersAble to manage competing priorities in a rapid-paced environmentHighly organised with strong attention to detailProactive and solutions-focused with a continuous improvement mindset You will also need:Willingness to undergo a National Police Check to Link Wentworth's satisfactionWillingness to undergo an NDIS Workers CheckWillingness to be office-based five (5) days per weekFlexibility to travel between sites and occasionally work after hours if necessaryWhy Join UsLink Wentworth is an ambitious and growing housing and homelessness service, based in Greater Sydney.
With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever in our communities.
Link Wentworth offers staff:A strong culture of collaborative teamwork, individual empowerment, and customer-centred service deliveryOpportunities to grow your career in IT within a supportive environmentAttractive leave options including ability to purchase up to two (2) weeks additional annual leave per yearA competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packagingMeaningful and fulfilling employment, improving the lives of others every single day
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