Contact Email IT Support OfficerDaracon Group comprises a number of businesses that collectively deliver an integrated civil construction service across a diverse range of public and private sector projects.
Our capabilities span road, rail, concrete structures, landscaping, quarrying and mining, with a strong reputation for delivering high-quality outcomes that meet and exceed client expectations.
Central to this success is our dedicated workforce, whose expertise, professionalism and commitment to customer service underpin everything we do.At Daracon Group, technology plays a critical role in keeping our people connected, productive and safe.
We are seeking a customer-focused IT Support Officer to join our ICT team and provide frontline technical support to staff across offices and project sites.This is an excellent chance for someone who enjoys solving problems, helping people, and building their technical skills within a modern Microsoft-centric environment.RequirementsKey ResponsibilitiesProviding frontline support for hardware, software and mobile device issuesLogging, managing and resolving service requests and incidentsSupporting Microsoft 365 applications including CoPilot, Outlook, Teams, OneDrive and SharePointAssisting with user account administration in Active Directory and Microsoft Entra IDDeploying, configuring and troubleshooting Windows laptops, desktops and mobile devicesSupporting printers, meeting room technology and peripheral devicesAssisting with onboarding and offboarding activitiesCreating and maintaining support documentation and knowledge base articlesContributing to ICT projects,



technology rollouts and continuous improvement initiativesDelivering exceptional customer service to office-based and field-based employeesCurrently studying an Advanced Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related disciplineAlternatively, recognised industry certifications such as:Microsoft Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Fundamentals certifications (MS-900, AZ-900, SC-900) supplemented by relevant industry experienceExperience in a Service Desk, IT Support or Desktop Support roleStrong knowledge of Microsoft Windows 11Experience supporting Microsoft 365 applicationsExcellent troubleshooting and problem-solving skillsStrong verbal and written communication skillsA genuine passion for customer service and helping othersAbility to manage competing priorities and work independentlyHigh attention to detail and strong organisational skillsCurrent Australian Driver LicenseBachelor's Degree in Information Technology, Cyber Security, Computer Science or related disciplineExperience with Microsoft IntuneExperience with Microsoft Entra ID (Azure AD)Knowledge of SharePoint Online and Microsoft Teams administrationExperience with Jira Service Management or similar ticketing systemsUnderstanding of networking concepts including Wi-Fi, DNS, DHCP and VPN technologiesExposure to Aruba networking solutionsExperience supporting remote and mobile workforcesUnderstanding of cybersecurity principles and MFA technologiesCertificate IV in Information Technology or similar qualificationConstruction, engineering or multi-site business experience
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📌 It Support Officer (Newcastle)
🏢 DARACON ENGINEERING
📍 Newcastle