CULTIVER | Customer Experience Assistant
Contract: Full Time
At CULTIVER, our products and experiences bring a touch of understated luxury to the familiar rituals that make up your everyday life.
Founded in Sydney in ****, we are dedicated to sourcing the highest quality materials from around the world in a mindful way, to create timeless pieces for the home.
We are seeking a highly motivated and experienced Customer Experience Assistant to join our team.
In this position, your primary focus will be delivering outstanding customer care and consistently enhancing the overall customer experience with our brand.
Your responsibilities will include supporting our Customers and Trade, Hospitality and Retail partners in Australia and the US.
You will play a pivotal role in driving customer engagement from the initial discovery stage all the way to post-sale service, ensuring a seamless journey for our customers.
Respond to all incoming enquiries (email, live chat, phone) in a confident, timely and accurate manner in line with brand guidelines
Ensure customer satisfaction by guiding customers through the sales and returns process, answering product and styling questions
Liaise with 3PL warehouse partners across all regions to action customer requests and ensure a smooth and efficient customer experience
Review, approve and onboard inbound Trade, Hospitality and Retail partner applications in a timely manner,



identifying those which provide brand opportunities
Nurture partners by aiding in styling, curating ranges and raising orders as required
Work hand-in-hand with the retail team to ensure a consistent brand experience, no matter the customer touchpoint
Champion the customer experience and produce regular reports to monitor customer service trends and relay information proactively to internal stakeholders
Strong verbal and written communication skills with a positive and empathetic approach to customer service
Strong time management skills and attention to detail
An interest in interior design, styling or retail
The ability to problem solve, adapt to change, take ownership and have an openness to collaboration.
Prior experience working with Gorgias, Shopify and Cin7 is preferable
Employee benefits include:
Training and professional development opportunities
Hybrid working arrangement: 3 days in office, 2 days from home
Staff discounts (and one for your friends and family)
Time off for your birthday
Annual philanthropy day and team events
CULTIVER believes in treating all people with respect and dignity and recognises that the individuality of each of our employees is a strength, and this diversity is what allows us to thrive.
We are committed to equal prospect.
#J-*****-Ljbffr

📌 Senior Fine Jewellery Experience Specialist (Sydney)
🏢 Jan Logan
📍 Sydney