Join the leading residential home builder in NSW
Discounts on gym memberships (Fitness Passport), vehicles, appliances and more!
Discount on building a home with any of our building brands
We are the MJH Group (incorporating the iconic McDonald Jones Homes and MOJO Homes brands).
We are in the business of delivering an unbeatable customer experience from beginning to end.
From architecturally designed new homes to finance options, from multi‐residential projects to investment properties, the MJH Group has grown and evolved to offer a range of building services which cater to diverse needs, goals and budgets.
We set the benchmark in new home building while ensuring that our people, both customers and employees, are at the centre of everything we do along the way.
We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over **** passionate employees whose purpose is to build beautiful homes for Australians.
Established in **** and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home builder.
Building current homes and better futures for Australians is a true honour and so rewarding.
Here are some other rewards and benefits we offer our employees.
Our perks and benefits
Discount on building a home with any of our building brands (after qualifying period)
Income protection insurance – 100% funded by NEX.
Covers up to 2 years at 75% of base salary in case of illness or injury
Purchased leave – opportunity to apply for up to 2 weeks extra leave each year
Paid Parental leave – 12 weeks for the primary carer and 4 weeks for secondary carer (we're proud to be industry leading with this benefit!)
Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
AIA Vitality health and wellbeing program




A genuine focus on diversity and inclusion (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)
Employee assistance program to support your mental, financial and physical wellbeing
A huge catalogue of online learning and ongoing professional development programs
NAWIC and HIA corporate membership
Attractive remuneration
And so much more!
About the opportunity
This role acts as the primary contact for customers throughout their build journey, providing guidance, reassurance, and timely updates.
More specifically, you will:
Act as the primary customer contact, ensuring clear communication and a positive experience
Help coordinate projects from pre‐construction through to completion
Support customers with guidance, solutions, and reassurance throughout the build journey
Collaborate with internal teams (Drafting, Estimating, MyChoice, Construction) to resolve issues and keep projects on track
Escalate complex or high‐risk matters to leadership when required
Provide contract support, including resolving discrepancies and managing variations
Review documentation to ensure accuracy, compliance, and clarity before distribution
Coordinate final inspections and occupation certificates while contributing to team updates and continuous improvement
About you
You will share a passion for our purpose to be Australia's number one residential builder and be aligned to our core values.
In addition, you will demonstrate:
Previous experience in a customer service role and a commitment to providing unbeatable customer experiences




Well organised with the ability to manage multiple tasks and priorities
High attention to detail when handling documents and information
Knowledge of councils and residential construction industry – highly desirable
Ability to read plans, contracts and basic estimating – highly desirable
Intermediate use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
Strong communication skills with confidence speaking to customers and team members
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre‐employment medical.
Customer Service Processing Financial Documents – Remote
Job Type: Casual/Part time initially moving towards full time hours sometime later January to February ****.
Full training is provided.
Immediate start required.
Hourly rate: $***** including loading
Ability to work from home.
Must have 2 computer monitors, very good cable or NBN Internet, headset and webcam
Shifts are scheduled between 8.30am – 5pm
What you will do
Handle inbound calls and assist with a variety of general banking inquiries, including:- Providing account balances- Replacing debit and credit cards- Updating personal information- Resolving issues with online banking- Investigating transactions and disputes- Managing fraud inquiries- Logging complaints and capturing feedback
Provide accurate information and follow strict identification protocols
What we offer
Staff perks – access to platform with discounted products and services
Performance based incentives
If work‐from‐home is offered, you'll need a stable internet connection and a quiet, secure workspace to deliver high-quality customer service
Applicants must have Australian work rights and pass a full background screening, including police checks (mandatory)
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