The Customer Service role is responsible for ensuring efficient day-to-day processing of customer orders, while delivering exceptional service and support to all existing and potential FSA customers.
Acting as a key point of contact, the role manages customer enquiries, processes orders received via phone, email, and face-to-face interactions, and ensures a seamless customer experience from order placement through to delivery.In addition to accurately processing orders, the Customer Service role provides technical product and application advice, resolves customer issues, and proactively follows up on orders to ensure customer expectations are met.
The role takes ownership of customer orders throughout the fulfilment process, regularly reviewing operational and customer reports to identify outstanding orders, potential delays, and service issues, and taking appropriate action to maintain workflow and customer satisfaction.Working closely with customers, the external sales team, Senior Managers, and operational departments, this position plays a critical role in maintaining robust customer relationships, supporting sales growth,



and ensuring orders progress through the business within agreed timeframes.Key responsibilitiesAnswer incoming phone calls and emails promptlyAddress customer enquiries and order processing with 100% accuracy in understanding and entering customer ordersMaintain accurate records of customer order placement in sales order books and logical filing systemsMaintain a clean, organised and safe workspace and reception areaEnsure all sales orders are processed in a timely and efficient manner, with all orders processed and entered within 4 working hours of receiptManage the smooth progress of sales orders from entry to deliveryProvide sales and technical support to external sales staffSupport the movement of inventory between picking, packing, and shipping areasAbout youStrong attention to detail and accuracyComputer and IT competenciesPolite and friendly manner to customers and staff at all timesPromptness in attending to customer needsDetailed product knowledge, along with a willingness and initiative to learnPromptness, punctuality and reliability in attendance to workMaintenance of a clean and well organised work areaProblem-solving capability and proactive customer-focused approachStrong communication skills and initiativeAbout usFenestration Solutions Australia Pty Ltd is located at ***** Edison Rd, Dandenong South, VIC Australia ****.
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📌 Customer Service (Melbourne)
🏢 Fenestration Solutions Australia
📍 Melbourne