Davidson is recruiting multiple Trainee Customer Service Representatives to join a large, fast-paced inbound customer service campaign.This is an excellent opportunity to take your existing customer service skills into a qualified office environment, with structured training and support provided from day one.About the RoleAs a Trainee Customer Service Representative, you will join a dedicated team handling a high volume of inbound customer enquiries.Using approved scripts, systems and established processes, you will provide clear, accurate and consistent information while delivering a professional customer experience.Your responsibilities will include:Handling inbound customer enquiriesProviding friendly, professional and accurate customer serviceCommunicating with customers across a broad range of ages and backgroundsFollowing scripts and established processes accuratelyNavigating computer systems while speaking with customersRecording customer information accuratelyEscalating more complex enquiries when requiredMaintaining a calm and patient approach during busy periodsThis is a full-time, 100% on-site position based in West Melbourne, working 37.5 hours per week.
Operating hours may vary between 8:30am and 8:00pm, Monday to Friday, with potential Saturday work during peak periods.The contract runs through to 30 November ****, with immediate starts available.About YouYou genuinely enjoy helping people and bring a clear, confident and professional approach to customer service.You may currently be working in retail,



hospitality, administration, reception or another customer-facing environment and be ready to develop your skills in a professional contact centre setting.To be successful, you will ideally have:Previous experience in a customer service environmentExcellent verbal communication and listening skillsA calm, patient and professional telephone mannerConfidence communicating with people from different ages and backgroundsThe ability to explain information clearlyGood computer literacy and confidence learning new systemsAccurate data-entry skillsThe ability to follow scripts and processes consistentlyStrong attention to detailExcellent reliability and punctualityAvailability to commence at short noticeA minimum typing speed of 25 words per minutePrevious contact centre experience is not required.Shortlisted candidates will complete an initial interview with Davidson before progressing to a brief face-to-face meeting and basic skills assessment.
Successful candidates will also be required to complete relevant pre-employment checks, including a National Police Check.The Benefits$***** per hour + superFull-time hours - 37.5 hours per weekMultiple positions availableImmediate start opportunitiesFull training and induction providedSupportive, structured team environmentOpportunity to gain professional contact centre experienceBuild on your existing customer service skills in an office environmentWest Melbourne location
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📌 Customer Service Representative (Melbourne)
🏢 Davidson
📍 Melbourne