HOBAN Recruitment is seeking motivated and customer-focused professionals for multiple APS3 Participant Support Officer opportunities within a large Federal Government organisation.
This rewarding frontline role provides essential support to participants, customers and stakeholders, helping deliver positive outcomes through high-quality customer service and administrative support.Multiple Locations | Bega, Coffs Harbour, Katoomba, Windsor, Parramatta, Penrith, Tamworth, Tweed Heads & WollongongIf you have a background in customer service, service delivery or the disability sector and are passionate about helping others, this could be the perfect opportunity to make a meaningful impact.
About the Role
As an APS3 Participant Support Officer, you will be the first point of contact for participants and stakeholders, providing professional support through face-to-face, phone and email interactions.Key responsibilities include:
Delivering exceptional customer service and resolving enquiriesProviding frontline support in a busy office environmentManaging participant and stakeholder enquiries via phone, email and in personTriaging and escalating complex matters to appropriate teamsMaintaining accurate records and managing shared inboxesMaking outbound calls to participants and stakeholders as requiredSupporting administrative, project and operational activitiesConducting research and assisting with issue resolutionWorking collaboratively within a team to achieve service delivery outcomesContributing to continuous improvement initiatives and positive participant experiencesCompetitive pay rate of$***** per hour, including casual loading, providing you with financial stability and recognition for your expertise.12% superannuation to secure your future and support your retirement planning.ASAP start date to 31 December **** subject to client requirements, allowing you to embark on this exciting opportunity without delay.Full-time position, offering37.5 hours per week, Monday to Friday,



enabling a healthy work-life balance and time.Opportunity to work within a Federal Government environmentComprehensive training and onboarding programCollaborative and inclusive team culturePotential hybrid work arrangements following successful completion of initial training requirements
HOBAN Recruitment is seeking motivated and customer-focused professionals for multiple APS3 Participant Support Officer opportunities within a large Federal Government organisation.
This rewarding frontline role provides essential support to participants, customers and stakeholders, helping deliver positive outcomes through high-quality customer service and administrative support.Multiple Locations | Bega, Coffs Harbour, Katoomba, Windsor, Parramatta, Penrith, Tamworth, Tweed Heads & WollongongIf you have a background in customer service, service delivery or the disability sector and are passionate about helping others, this could be the perfect opportunity to make a meaningful impact.
Delivering exceptional customer service and resolving enquiriesProviding frontline support in a busy office environmentManaging participant and stakeholder enquiries via phone, email and in personTriaging and escalating complex matters to appropriate teamsMaintaining accurate records and managing shared inboxesMaking outbound calls to participants and stakeholders as requiredSupporting administrative, project and operational activitiesConducting research and assisting with issue resolutionWorking collaboratively within a team to achieve service delivery outcomesContributing to continuous improvement initiatives and positive participant experiences
Benefits
Competitive pay rate of$***** per hour, including casual loading,



providing you with financial stability and recognition for your expertise.12% superannuation to secure your future and support your retirement planning.ASAP start date to 31 December **** subject to client requirements, allowing you to embark on this exciting opportunity without delay.Full-time position, offering37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.Opportunity to work within a Federal Government environmentComprehensive training and onboarding programCollaborative and inclusive team cultureCareer development and valuable government experiencePotential hybrid work arrangements following successful completion of initial training requirements
About You
To be successful in this role, you will demonstrate:
Previous experience in customer service, service delivery or the disability sectorStrong written and verbal communication skillsExcellent interpersonal skills and the ability to build rapport with diverse stakeholdersEmpathy and professionalism when managing sensitive or challenging conversationsSound problem-solving and decision-making abilitiesStrong organisational skills with the ability to manage multiple prioritiesHigh attention to detail and accuracyAbility to work effectively within a team environmentFlexibility and resilience in a changing and rapid-paced workplaceA positive attitude and commitment to delivering outstanding customer outcomesWillingness to undertake a National Criminal History Check
Please note you do need to be anAUSTRALIAN CITIZENfor this Federal Government role.Positions close for submissions on THURSDAY 1st OCTOBER COB.
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator ****** visit additional contact details.
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📌 Administration Officer (Sydney)
🏢 HOBAN Recruitment
📍 Sydney