Moncel is one of the fastest growing companies in the online education space.
With 7 international brands, and operations in Canada, Australia, and the United States, we are an exciting blend of the technology and learning sectors.
Our company is made up of a rapidly growing team of talented professionals, focused on delivering the highest standard of online training to the food and hospitality sectors worldwide.Over the last decade our start-up has grown from a small team of two in Brisbane, Australia to a global group determined to improve the way online education is performed.In addition to our business goals in commercial training & education services, we are proud of our commitments to charitable activities.
Moncel regularly engages with and donates to organizations that support the community in the area of public health, as well as helping feed tens of thousands of people each year.About the RoleThe Interim Training Operations Manager joins the Operations and Service team in Moncel's Australian business unit for a 12-month fixed-term contract covering maternity leave.
Reporting to the Vice President of Finance and Operations, this role collaborates with Technology and Product teams on platform issues and with Client Support on customer matters.
It engages external partners and regulators for food safety, responsible service of alcohol, and workplace health and safety training.
The manager drives Australian operations in a distributed, asynchronous first organisation.What You'll Be DoingMonitor the operational health of Australian training delivery for multiple brandsOversee course enrollment, completion processing, and certificate issuance workflowsIdentify and resolve operational issues and elevate when neededEnsure compliance with food safety, responsible service of alcohol, and workplace safety regulationsManage relationships with training partners, content providers,



and regulatorsCollaborate with Client Support to address customer issues and track satisfaction trendsProduce regular operational reports on seat volumes and compliance metricsMaintain and enhance process documentation for handover readinessWhat You HaveProven experience in operations management for training or compliance functionsKnowledge of Australian regulatory frameworks for food safety, responsible service of alcohol, and workplace safetySkill in producing structured reports using spreadsheet toolsProficiency with process documentation and knowledge management platformsExperience managing external stakeholder relationships and escalationsStrong written communication and attention to detailAbility to work independently in a distributed, asynchronous first environmentYour QualificationsBachelor's degree in business, operations, or a related field, or equivalent industry experienceAt least five years of experience in operations management within a training or compliance environmentDemonstrated understanding of regulated training delivery and certification processesProven record of creating clear and accessible standard operating proceduresExperience collaborating with cross functional teams in a remote settingStrong analytical skills with experience in data reporting cyclesTrack record of adapting to technology transitions and process changesWhat we're offering:Fully work from home with flexible hoursLead and improve critical operations in a growing businessCollaborate with a diverse, distributed teamAccess professional development resources and toolsContribute lasting process improvements and documentation excellenceInterview ProcessThe hiring process at Moncel is designed to select the best candidates for a high performance team.
It starts with an initial screening interview to gauge qualifications and fit.
We then delve into a detailed evaluation of skills and past experiences, including aptitude and practical skills testing.




Candidates are also required to provide a comprehensive work history, ensuring a transparent understanding of their professional journey.
The final stage involves senior management focusing on cultural fit and alignment with our core values.
This thorough process is key to maintaining our high standards and finding candidates who embody our ethos and objectives.Please NoteAt Moncel, we are proud to be an equal opportunity employer.
We welcome and actively encourage applications from individuals of all backgrounds, experiences, and lifestyles.
If you require accommodations at any stage of our virtual interview process, please don't hesitate to contact our Human Resources team at ******.
We are committed to providing an inclusive and accessible candidate experience.All applicants must be legally authorized to work in either Australia.
Unfortunately, candidates who do not meet this requirement will not be considered for the position.As part of our employment verification process, we may contact your current and/or previous employers to confirm your resignation, including your last working day.AI in RecruitmentAt Moncel, we thoughtfully integrate artificial intelligence (AI) into our recruitment process to improve efficiency and enhance the candidate experience.
AI tools may be used to support administrative and repetitive tasks such as drafting preliminary job descriptions, generating initial interview questions, and occasionally identifying potential candidates.
Importantly, AI is never used to make final hiring decisions.
All key hiring decisions are made by our team, guided by standardized processes designed to minimize bias and uphold fairness throughout the recruitment journey.We are committed to the responsible and transparent use of AI in alignment with industry best practices and evolving legal standards.
Our recruitment practices are regularly reviewed and refined to ensure they continue to prioritize equity, integrity, and a positive experience for all applicants.
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📌 Interim Training Operations Manager (Brisbane)
🏢 Moncel Australia
📍 Brisbane