About the VenueCrowne Plaza Surfers Paradise is a premium hotel ideally positioned between the iconic Surfers Paradise strip and the vibrant Broadbeach precinct.
Renowned for its versatile conference and event spaces, the hotel is a destination of choice for large-scale conferences, corporate events, and weddings, offering the ideal blend of business and leisure in a standout coastal location.About the RoleWe are seeking a dynamic and experienced Conference & Events Operations Manager to oversee banquets and events operations at Crowne Plaza Surfers Paradise.
This role is ideal for an events-focused hospitality skilled who thrives in a fast-paced hotel environment and brings strong leadership, operational excellence, and a passion for delivering outstanding guest experiences.Reporting to the Hotel Operations Manager, you will lead a large and dedicated banquets team across conferences, events, and weddings, ensuring seamless execution while driving service standards, team performance, and financial outcomes.
With the beach on your doorstep and a supportive leadership team around you, this role offers both career progression and lifestyle balance.Key ResponsibilitiesProvide senior leadership across banquets, conferences, and events operationsDrive service standards, operational excellence, and guest satisfactionOversee departmental financial performance including budgeting, forecasting, and cost controlLead workforce planning, rostering,



and team performance to meet commercial targetsMonitor guest feedback and implement continuous improvement initiativesIdentify opportunities to maximise revenue and operational efficienciesMaintain strong communication with hotel leadership and key stakeholdersAbout YouProven leader with significant experience in hotel conferencing and events operationsStrong commercial acumen with experience managing budgets and cost controlGuest-focused with a track record of delivering premium service standardsConfident, hands-on leader who inspires, mentors, and develops teamsHighly organised with strong communication and stakeholder management skillsCurrent RSA & RCG qualificationsSolid knowledge of WHS legislation and complianceKPI-driven with the ability to lead performance outcomesBenefitsOpportunity to lead conferences and events at a premium, newly refurbished hotelSenior leadership role within one of Australia's largest hospitality groupsCareer progression opportunities across IHG and Oscars GroupReward and recognition programsInternal and external leadership development opportunitiesSupportive, collaborative, and high-performing team cultureOnsite parking and Employee Assistance ProgramAbout UsOscars Group is a leading privately owned hospitality group founded in **** by the Gravanis family.
With a portfolio of 46+ assets across NSW, Queensland, and Victoria,



the group operates across accommodation, conference and events centres, pubs and gaming, retail liquor, chartered vessels, and commercial and residential developments.Oscars Group, founded in **** and owned by the Gravanis family, started with a single pub in Sydney's Inner West.
Over three decades, we've expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria.
Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement.
Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.Oscars Group, founded in **** and owned by the Gravanis family, started with a single pub in Sydney's Inner West.
Over three decades, we've expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria.
Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement.
Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.
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📌 Conference & Events Operations Manager (Gold Coast)
🏢 Oscars Group
📍 Gold Coast