Lead Daily Operations.
Support a High-Performing Team.
Deliver Exceptional Service.We'relooking for an experienced,motivatedand hands-onBranch Managerto lead one of our busy branches.At Compass, no two days are the same.
One momentyou'llbe supporting a customer following a vehicle accident or breakdown, the nextyou'llbe coaching your team, managing fleet utilization, solving operationalchallengesorplanning aheadto ensure the branch continues to deliver an exceptional customer experience.You'llbe responsible forleading a high-performing team, driving operationalperformanceand creating a positive workplace culture, while ensuring customers receive the outstanding service Compass is known for.Our branchesoperate7:00am to 9:00pm, seven days a week.You'lllead a team working across a rotating roster and ensure the branch is appropriately resourced to deliver a seamless operation throughout our extended trading hours.About CompassSince ****, Compass has been the market leader in accident replacement vehicles.
Our mission is simple:Reduce the Inconveniencefor customers, clients, and each other.
We achieve this through genuine care, teamwork, and a commitment to doing things better.We live our values every day:Care & Passion– to deliver outstanding service the waywe'dwant to be treatedCourage– to be empowered and make informed decisionsCan Do– a proactive mindset focused on solving problems and improvingTrust– to be counted on to do the right thing in all relationshipsWhatYou'llBe DoingAsBranch Manager,you'llhave overall responsibility for the day-to-day operation and performance of your branch.Your responsibilities will include:Leading,coachingand developing a high-performing team.Creating a positive,accountableand customer-focused branch culture.Managing the day-to-day operation of the branch to ensure safe,efficientand professional service delivery.Supporting customers following a vehicle accident or breakdown,



ensuring they receive an outstanding experience from first contact through to vehicle return.Managing branch performance across key operational and customer service KPIs.Coordinating fleet availability,utilisationand vehicle movements to meet customer demand.Planning staffing,workloadsand resources to ensure smooth daily operations across extended trading hours.Supporting,mentoringand developing Branch Duty Supervisors, Customer Service Representatives and Drivers.Building strong relationships with internal stakeholders, referralpartnersand customers.Driving a culture of continuous improvement byidentifyingopportunities to improve customer outcomes, operationalefficiencyand team performance.Taking ownership of Workplace Health and Safety (WHS) within the branch by promoting a strong safety culture,maintainingcomplianceand ensuring hazards, incidents and corrective actions are managed effectively.Maintaininghigh standardsof compliance, vehiclepresentationand branch housekeeping.Completing reporting,administrationand branch documentation accurately and on time.Leading by example and stepping in wherever needed to support the team during busy periods.WhatYou'llBringPreviousexperience leading or managing a team in a customer-focused operational setting.Strong leadership skills with the ability to coach, motivate and develop others.Excellent communication and relationship-building skills.Strong organisational and time management skills with the ability to manage competing priorities.A proactive approach with excellent problem-solving and decision-making skills.Experience in automotive, fleet,logistics, transport, rental or a similar service-based industry is highly regarded.High levelsof computer literacy and confidence using multiple systems.Why Join CompassCompetitive salary packagecommensuratewith your experience.12 weeks paid parental leaveEmployee Assistance Program (EAP) – free, confidential support"Make a Difference Leave" – a paid day to volunteer in the communityDedicated learning and development daysRewards and recognition programsSupportive and collaborative workplace cultureReady to Apply?




ClickQuick Applyand upload:YourresumeA briefcover lettertelling us why this role suits youWe value diversity and encourage applications from people of all backgrounds.Unlock job insightsHirer responsiveness Salary match Number of applicantsYour application will include the following questions:How many years' experiences do you have as a Branch Manager or in a similar operational role?
Do you have experience in Customer Service or Vehicle Logistics?
Do you possess a valid Australian Driver's License?
Which best describes your working rights in Australia What's your expected annual base salary?
Vehicle Services & Repair *****,000 employeesCompass are an established leader in accident management and vehicle hire services in Australia.
Formed in ****, Compass comprises of a suite of diversified vehicle solutions including accident replacement vehicles, standard and commercial vehicle hire, fleet replacement solutions, and tailored end-to-end accident management.With branches servicing every major city and regional centre across Australia, Compass are committed to delivering an outstanding customer experience through continually delivering first-to-market innovation, driving efficiency; streamlining service delivery; and helping identify additional markets for new product and service development.Compass are an established leader in accident management and vehicle hire services in Australia.
Formed in ****, Compass comprises of a suite of diversified vehicle solutions including accident replacement vehicles, standard and commercial vehicle hire, fleet replacement solutions, and tailored end-to-end accident management.With branches servicing every major city and regional centre across Australia, Compass are committed to delivering an outstanding customer experience through continually delivering first-to-market innovation, driving efficiency; streamlining service delivery; and helping identify additional markets for new product and service development.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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📌 Branch Manager – Lead Team, Operations & Service Excellence (Brisbane)
🏢 Compasscorp
📍 Brisbane