At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.
We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Because when you're here, you're part of something bigger.
You're part of a team that shows up, stands together, and leads with purpose.IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.
We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Here,



you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Because when you're here, you're part of something bigger.
You're part of a team that shows up, stands together, and leads with purpose.OverviewWe have an opportunity for a Senior Premium and Credit Account Manager to provide a cost effective, professional and customer focused premium and credit management service for all Workers' Compensation clients.How you'll make an impactProcess renewals and annual adjustments to premiumIdentify and report risks which may adversely impact on the businessUnderstand and comply with the policies and procedures around securing and handling company and client informationAchieve monthly productivity level as designated by managementAnalyse and forecast client premium projectionsAnswer premium related queries via telephone, written correspondence or client visitMaintain employer information and workplace detailsAccurate assessment/allocation of Workers Compensation Industry Classifications, Premium Calculations, Succession & GroupingResolve complaints in accordance with company guidelinesCreate arrangements of premium repayment in line with GBS and VWA guidelinesComply with the Accident Compensation Act ****,



Premiums Order and other relevant Legislative requirementsIdentify opportunities for process improvementPro-actively manage the debtor position ensuring that external business relationships are maintainedAttend internal and external training courses to update technical knowledge and personal developmentControl the value, number, age and proportion of outstanding premium whilst maintaining scheme benchmarksInvestigate legal recovery action as requiredAccept and complete other duties and responsibilities as designated by the Team Manager and Operations Manager.About youWorkers Compensation/Premium and Credit Management experienceExperience in a client service roleKnowledge of general business and administrative practicesExcellent customer service skillsExcellent communication and interpersonal skillsPC literate – Database and Microsoft OfficeExcellent time management and organisational skillsIndustry specific qualifications highly regardedCoaching and mentoring skills highly regardedWhat we can offer youAttractive remuneration packaging and hybrid work arrangements, including Work from Home opportunities.Paid Parental Leave to support your family life.Reproductive leave.A friendly, collaborative, and supportive working environment.Opportunities for ongoing education and development, as well as genuine career progression.Corporate health insurance discounts, fitness passport, wellness programs, and additional purchased annual leave options.Discounts and cash-back offers from hundreds of retailers.Birthday leave – take a day off during your birthday month as a gift from GB!
To be considered for this prospect you must have right to live and work in Australia when applying.
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📌 Senior Premium & Credit Account Manager (Melbourne)
🏢 Gallagher Bassett
📍 Melbourne