Employment Type PermanentClosing Date 2 Nov *******:59pmJob Title Senior IT Domain Specialist - ServiceNowJob Description Who We AreWe're an iconic Aussie brand with a global footprint.
Our purpose is to build a connected future so everyone can thrive.
We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work.
For you, that means having a career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.What We OfferPerformance-related payAccess to thousands of learning programs so you can level-upGlobal presence across 22 countries; opportunities to work where we do business.Purchased annual leave schemeAdditional Telstra day offAdditional 30% off Telstra products and servicesToolkit provided (laptop + mobile phone + plan paid for)What is the focus of the role?
As a Senior IT Domain Specialist aligned to Splunk ITSI, you lead the design, delivery and ongoing lifecycle management of observability, monitoring and service intelligence capabilities supporting Defence environments.
The role focuses on establishing reliable, secure and actionable visibility across platforms, services and integrations, enabling early detection of issues, improved service assurance and stronger operational control.
You will play a key role in transitioning observability capability from externally delivered support to an internally owned model, while driving automation, analytics uplift and continuous improvement across the service lifecycle.
You are accountable for the end to end lifecycle of Splunk and ITSI based observability solutions, including architecture, service modelling, data onboarding, monitoring design, alerting, dashboarding, integration visibility, optimisation and continuous improvement.
The role provides technical leadership across observability capability and ensures monitoring outcomes are aligned to Defence security accreditation, operational resilience and service continuity requirements.
As part of the insourcing program, you will lead capability uplift, embed lifecycle ownership and reduce reliance on external providers by establishing a sustainable internal observability capability that supports operational decision making, proactive service management and long term platform maturity.ResponsibilitiesLead the design and delivery of complex Splunk and ITSI observability solutions across Defence environmentsOwn observability architecture, service modelling standards and platform roadmap aligned to operational,



lifecycle and compliance requirementsDesign, develop and maintain ITSI services, key performance indicators, correlation searches, notable events and health viewsLead data onboarding, source integration and monitoring uplift to improve service visibility across platforms, applications and interfacesBuild and optimise dashboards, alerts and reporting views that support incident response, service assurance and operational decision makingOversee monitoring coverage for critical integrations, including validation of interface health, performance trends and early fault indicatorsGeneral ResponsibilitiesOwn lifecycle activities for the observability platform, including upgrades, patching, release planning, configuration management and ongoing optimisationDrive automation of monitoring, alerting and operational validation processes to reduce manual effort and improve reliabilitySupport transition of observability capability from external providers to internal teams, ensuring knowledge transfer, documentation and continuityIdentify risks across platform performance, data quality, alerting effectiveness and integration visibility, then implement practical mitigation strategiesProvide technical leadership, coaching and mentoring to specialist and associate level engineersInfluence stakeholders across engineering, operations, security and service management to align observability capability with business and customer outcomesContribute to the continuous improvement backlog, including monitoring maturity, event noise reduction, dashboard rationalisation, data quality improvement and operational process upliftEnsure DevSecOps practices are embedded across observability delivery, operational support and lifecycle managementSkillsSplunk ITSI service modelling, key performance indicators, notable events and health scoringSplunk enterprise architecture, administration and platform optimisationObservability design across infrastructure, applications, services and integrationsData onboarding, parsing, indexing and source integrationCorrelation searches, alert tuning and event managementDashboard development, operational reporting and service assurance viewsMonitoring design for complex,



secure and regulated environmentsAutomation and scripting for operational validation and platform supportDevSecOps practices and delivery modelsSystem lifecycle management, release governance and operational change controlStakeholder engagement and influencing across technical and operational teamsCoaching and capability developmentTechnical problem solving in complex production environmentsQualificationsAGSVA NV2 Security ClearanceEight or more years experience delivering, operating or optimising observability, monitoring or operational support platforms, with robust preference for Splunk and ITSISplunk certifications across administration, architecture or ITSI desirableExperience across both platform delivery and production support environmentsExperience with monitoring design, event management, dashboarding, alerting and operational analyticsExperience supporting integrations, interfaces or complex service dependencies in production environmentsExperience in Agile and DevSecOps practicesExposure to secure or regulated environments such as Defence is highly desirableWe actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.We are an iconic Aussie brand with a global footprint.
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📌 Senior It Domain Specialist - Servicenow (Melbourne)
🏢 Telstra Corporation
📍 Melbourne