Full time Permanent Entry Level
Description
Real Futures has mutually respectful relationships with Aboriginal Elders, Traditional Owners, employers, Government and service providers.
The Quality & Compliance Officer is responsible for ensuring quality and compliance within the scope of the Real Futures contracts ensuring guidelines and administrative best practice is maintained across Real Futures Programs.
Their role is to provide administrative support functions to the organisation and conduct internal reviews to ensure a high level of contractual compliance.
A day in the life of our Quality and Compliance Officer can include, but are not limited to the following:
Provide expert interpretation and advice on all Real Futures contracts
Develop, implement, and review workplace policies and procedures
Continuously review the Service Delivery Models/Contracts
Conduct reviews of Documentary Evidence entered into ESS, Workforce Australia Online, CRM systems
Prepare monthly reports, identifying risks, detailing mitigation strategies, and recommending improvements for compliance.
Collaborate with site managers to interpret audit results
Identify trends and systemic issues across sites
Conduct skills gap analyses based on audit findings
Perform monthly caseload reviews
Lead quality audits across all operational areas
Manage and report on all compliance and risk activities monthly
Knowledge/Skills
Tertiary Qualifications in Administration, Human Services, Business, Marketing, Employment Services, or associated fields Experience in Community Service, Children, Youth and Families or Employment Services
Knowledge of employment services or other human services sector
Knowledge of the legislative, regulatory, and quality framework relevant to Inclusive Employment Australia
Intermediate knowledge of PC based applications e.g. MS Office, database applications
Understanding or and work within complaints and conflict resolutions procedures




Exceptional organisational and time management abilities
Highly developed communication and negotiation skills
Ability to work within a team and autonomously
Being a part of the Real Futures team, you will be provided with a wide range of benefits including:
Personal and professional development opportunities
Rewarding and supportive culture
Birthday leave and diversity leave
Frequent training and support to excel in the role
Free Employee Assistance Program
Access to novated car leasing
Engage Wellbeing and Recognition Centre (Move, Munch, Money and Mind)
To be considered you must...
Have full working rights in Australia
Have a current driver's licence and a comprehensively insured vehicle
Complete an Australia History Criminal Check
Have a current Working with Children Check or willing to obtain a Working with Children Check before employment
Ability to work Monday to Friday - 8:30am to 5:00pm
Please note that people with a criminal record are not automatically barred from applying for this position, rather the relevance will be considered as it applies to our industry.
About AKG:
With more than 200 locations and a team of 1,500+ dedicated professionals, AKG is one of Australia's leading providers of employment, training and health services.
Each year, we support over 50,000 Australians to find meaningful employment, build new skills, and improve their health and wellbeing.
As part of the AKG Group, we work alongside people from all backgrounds and life stages, helping them overcome barriers, unlock opportunities, and achieve their goals.
Our work creates real, lasting impact in communities across Australia.
If you're passionate about making a difference and want to be part of an organisation where your work directly empowers others to thrive, AKG offers the opportunity to build a rewarding career with purpose.
Company Overview
We empower people through employment, health and education, enabling them to thrive in their communities.
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📌 Quality And Compliance Officer (Kempsey)
🏢 AKG
📍 Kempsey