What does it take for a family-run company to become world market leader in the premium domestic appliance segment?
It takes more than offering average products, run-of-the-mill service or short-sighted actions.
It also requires the aspiration to do it forever better and to be forever better.
This stance accounts for a valuable working environment at Miele and the success of our products.
Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally.
No matter if they are apprentices or managers.Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore!
Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.About Your WorkplaceAs State Service Manager, you'll lead the service operation for your state and play a pivotal role in ensuring every Miele customer receives the exceptional service experience our brand is known for.Leading a team of Domestic Field Technicians and a network of Service Partners, you'll be responsible for service performance, customer outcomes and team capability.
Working closely with our Customer Care Centre, Technical, Sales and Logistics teams, you'll identify opportunities to continuously improve how we deliver service and ensure Miele remains the brand of choice.Your ResponsibilitiesLead and develop a high-performing State Service team through coaching, performance management, recruitment and capability developmentOwn service performance across the state, ensuring service calls are completed efficiently and KPI, response time and first-time-fix targets are achievedBuild strong relationships with the state Service Partner network, ensuring capability,



coverage and service standards meet customer and business needsWork closely with the Customer Care Centre to optimise technician resources and deliver timely, effective customer solutionsAct as the key service resource for the state, partnering with Technical, Field Service and other business teams to resolve issues and drive service excellenceLead the state Apprentice Program and support the development of future technical capabilityIdentify opportunities to improve service processes, customer experience and operational performance across the stateWhat We Are Looking ForMust-have:Proven leadership experience within a service, field operations or technical environmentStrong understanding of service processes with a highly customer-focused approachDemonstrated ability to coach, develop and motivate teams to achieve performance outcomesStrong organisational and time management skills with the ability to manage competing prioritiesExcellent communication and stakeholder management skillsNice-to-have:Experience managing field technicians or a service partner networkExperience in the appliance, whitegoods, electrical or technical service industryCertificate IV in Front Line Management or equivalentRelevant state electrical licenceExperience working with service KPIs, response times and first-time-fix measuresHybrid working that blends flexibility and connection (where operationally applicable)Quarterly Life Leave – one paid day each quarter to rechargePersonal development and career opportunitiesAccess to a wide range of wellbeing programs, including annual flu vaccinations, Employee Assistance Program and holistic supportExperience meaningful recognition for both individual accomplishments and team successesBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Hybrid State Service Leader: Drive Excellence & Growth (Brisbane)
🏢 Miele
📍 Brisbane