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First FocusBrisbane, Queensland, AustraliaSep 29, ****Good.
Because this role sits right at the beating heart of a large enterprise environment supporting a seriously important Queensland institution.
No pressure at all.
(Okay, a bit of pressure, but the good kind.)We're on the hunt for Service Centre Analysts who enjoy variety, teamwork, and the quiet satisfaction of fixing things properly the first time.
If you take pride in being calm when systems wobble, users panic, and tickets multiply like gremlins, keep reading.About First Focus (quick intro, no fluff)We're First Focus, Australia's #1 mid-market MSP, Cloudtango says so, eight years running.
We've got 330+ smart humans across Australia, New Zealand, and the Philippines, and we've been growing steadily for 15+ years without the chaos, politics, or hero culture.Our values matter here.
We Win Together, Always Communicate, Be the Solution, and Never Stop Growing.
You'll feel that in how teams work, how leaders lead, and how learning is genuinely supported.
More about us if you're curious: about-us/What you'll actually be doingYou'll be part of a large, welcoming Service Centre team delivering high-quality support in an enterprise environment.
Expect a mix of pace, complexity, and collaboration.
Please note the following important details:You need to be willing to work onsite as part of a large team doing mission critical work.




This role is not for those who need to WFH.The role is casual but:You can expect full-time or close to full time hoursYou can be expected to be treated like a permanent employeeTop performers are often promoted and/or hired directly by our clientThe role involves weekend and after-hours workYou'll be hands-on with:Microsoft Server and Desktop environmentsActive Directory and Exchange access managementDesktop and endpoint hardware configuration and troubleshootingIncident, request, and problem resolution across a busy service deskWhat will help you succeedYou don't need to tick every box, but most solid candidates bring a solid mix of the below:Proven experience in a Helpdesk or Service Desk environmentStrong troubleshooting skills and attention to detail (the small stuff matters)Experience with ticketing systems, SLAs, and time trackingWorking knowledge of ITIL concepts and best-practice service deliveryA genuine customer service mindset, calm, explicit, and professionalExcellent communication skills, written and verbalThe ability to work well under pressure without becoming "that person"Why this role is worth your timeEnterprise-scale environment with meaningful, real-world impactA supportive, well-structured Service Centre (no chaos theatre)Opportunities across Level 1, Level 2, and Level 3,



depending on experienceOpportunities to grow and be promoted baked in from day oneA team culture that's collaborative, informed, and refreshingly low-egoIf you're looking to deepen your Service Centre skills, work with good humans, and be trusted to do your job properly, this could be your next smart move.Neurodiversity StatementFirst Focus welcomes applications from Neurodiverse candidates.
We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.First FocusThe Managed AI, IT, and Security Services Provider for SMBs.First Focus is Australia's top-rated Managed Service Provider, supporting over 35,000 end-users with comprehensive technology solutions for medium-sized organizations.IT Services and IT Consulting Professional ServicesLevel ***** Riordan Street, Suite 1, Mascot, Current South Wales ****, AU 179 Queen Street, Suite 2, Level 7, Melbourne, Victoria ****, AU Level 11, 333 Ann St, Brisbane, QLD ****, AU Parmelia House, Level ****** St George's Terrace, Perth, WA ****, AU 139 Quay Street, Auckland, AUK ****, NZ 1 Burelli St, Wollongong, NSW ****, AU Level 29, Cyberscape Gamma, Topaz and Ruby Rd, Ortigas, PH Suite 107, 17 Bolton St, Newcastle, NSW ****, AU Level 2B, 70 Light Square, Adelaide, SA ****, AU Level 6, 111 Macquarie St, Hobart, TAS ****, AU 3/64 Wollongong St, Fyshwick, Australian Capital Territory ****, AU
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📌 Enterprise It Service Desk Analyst – Onsite & Growth Path (Brisbane)
🏢 First Focus
📍 Brisbane