Customer Experience ConsultantPosted todayJob DescriptionAre you passionate about helping people find the perfect car, hassle-free?
At Karmo, we make car ownership simple, flexible and stress-free through our vehicle subscription service.
We're on the lookout for a Customer Experience Consultant who's passionate about helping customers find the right car and enjoy every step of their Karmo journey.What You'll Be DoingGuide customers to the best vehicle subscription for their needs.Deliver outstanding service that drives loyalty and repeat business.Work collaboratively with the team to meet customer and business goals.Support customers throughout their lifecycle from onboarding to renewals and returns.Collaborate with operations, sales and delivery teams to ensure a seamless experience.Handle customer feedback and resolve issues quickly and professionally.What You'll BringAutomotive experience in a dealership, rental, or customer-facing environment is desired but not essential.Extensive customer service experience with a genuine passion for helping people.Excellent communication skills, with the ability to build rapport and handle a variety of customer interactions professionally.Experience using multiple CRM systems and confidence navigating new technology platforms.A current,
valid Australian Driver's Licence is a must.Strong attention to detail and problem-solving skills.A positive attitude and drive to grow with an expanding business.What's In It For YouOTE (On Target Earnings) up to $75,000+ per annum plus superMonday to Friday | 08:30am till 5:00pmFully Maintained Vehicle + Fuel Card + Toll Tag (T&C;'s apply)8 Weeks of Employer Paid Parental LeaveFamily Vehicle Subscription DiscountBe part of a growing, forward-thinking business in the automotive spaceAbout The CompanyKarmo is Australia's largest car subscription provider, leading a fast-growing movement toward adaptable, affordable, and convenient vehicle access.RequiredStrong communication and relationship-building skillsA customer-first mindset with the ability to navigate objections confidentlyHigh attention to detail and strong organisational skillsInitiative, adaptability, and a solutions-focused approachThe ability to work collaboratively in a fast-paced environmentNice to HaveExposure to POS/CRM or related systemsJoin Our TeamReady to bring your customer-centric approach to a dynamic automotive business?
Apply now with your resume and a brief cover letter outlining why you'd be a great fit.
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