$70,000 base + commissions | OTE $80,000–$90,000+Are you organised, confident and capable of keeping multiple moving pieces under control?
Storm Support Services is looking for an Internal Claims Officer to join our Brisbane team and take ownership of a portfolio of active property insurance claims.This is not a traditional administration role.
You'll be responsible for progressing claims, communicating with clients and insurers, coordinating required documentation and inspections, and ensuring every claim under your management continues moving toward an outcome.If you enjoy solving problems, communicating with people and taking ownership of your work, this could be a great fit.Internal Claims Officer – Brisbane QLD$70,000 base + commissions | OTE $80,000–$90,000+Are you organised, confident and capable of keeping multiple moving pieces under control?
Storm Support Services is looking for an Internal Claims Officer to join our Brisbane team and take ownership of a portfolio of active property insurance claims.This is not a traditional administration role.
You'll be responsible for progressing claims, communicating with clients and insurers, coordinating required documentation and inspections, and ensuring every claim under your management continues moving toward an outcome.If you enjoy solving problems, communicating with people and taking ownership of your work, this could be a excellent fit.What's On Offer?
$70,000 base salary + commissions, with OTE of approximately $80,000–$90,000+A full-time, Brisbane-based office roleA high-energy and supportive team environmentStructured onboarding, systems and ongoing trainingClear expectations, performance measures and opportunities to developTeam events and a strong focus on culture and accountabilityAccess to an in-house Company Mindset Coach supporting personal and professional developmentOpportunity to build valuable experience across property insurance claims and claims managementAbout Storm Support ServicesStorm Support Services is an award-winning independent claims management business specialising in hail-damaged properties.We assist property owners throughout the insurance claims process, from the initial assessment through to claim progression and resolution.Our team works across assessing, claims management, administration and lead generation, with a strong focus on communication, accountability, integrity and achieving positive outcomes for our clients.We're continuing to grow and are looking for people who want to contribute, improve and take genuine ownership of their role.About the RoleAs an Internal Claims Officer, you will manage a portfolio of active insurance claims and be responsible for keeping those claims progressing.You will act as a key point of contact between the client, insurer and our internal team, ensuring actions are followed up, documentation is completed and claims do not unnecessarily stall.Your day may involve speaking with a homeowner about the status of their claim, following up an insurer for an outstanding decision, coordinating documentation or inspections, reviewing claim progress in our CRM, and identifying what needs to happen next to move a file forward.The role suits someone who is comfortable taking responsibility for outcomes rather than simply completing assigned administrative tasks.Key ResponsibilitiesManage a portfolio of active property insurance claimsMaintain regular and professional communication with clients throughout their claimLiaise with insurers, assessors, trades and internal departmentsProactively follow up outstanding actions and insurer requirementsCoordinate inspections, reports, quotes and supporting documentation where requiredMaintain accurate and detailed CRM recordsIdentify stalled claims and take action to progress themEnsure follow-ups and claim activities are completed within expected timeframesAssist clients in understanding the claims process and next stepsWork closely with internal management and assessment teams to resolve issuesMaintain a high standard of professionalism, compliance and customer serviceWhat We're Looking ForPrevious experience in insurance claims, claims management, insurance administration, property, construction or a similar client-focused environment will be highly regarded.More importantly, we're looking for someone who demonstrates:Strong communication skills – confident speaking with clients, insurers and internal stakeholdersOrganisation – able to manage a large number of active files and competing prioritiesOwnership – you follow things through rather than waiting to be remindedAttention to detail – accurate notes, documentation and follow-up matterProblem-solving ability – you look for the next action required to move a claim forwardConfidence – comfortable having professional and occasionally challenging conversationsTechnology skills – confident working with CRM systems and standard business softwareTeamwork – able to work collaboratively while remaining accountable for your own portfolioAttitude – ambitious, proactive, coachable and interested in developing professionallyWho This Role Will SuitYou'll likely enjoy this role if you are someone who:Likes being busy and having responsibilityEnjoys dealing with people and solving problemsGets satisfaction from progressing work through to completionCan remain organised when managing multiple prioritiesWants clear expectations and accountabilityPrefers a fast-moving environment over a slow corporate settingWants the opportunity to develop within a growing businessIf that sounds like you, we'd love to hear from you.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Internal Property Claims Specialist (Brisbane)
🏢 Storm Support Services Pty
📍 Brisbane