YOUR ROLEThis is a unique opportunity to join our team at Fire Rescue Safety Australia as a full-time Customer Service Representative based in our Erskine Park, NSW office.
In this key client-facing role, you will be responsible for providing exceptional customer service and administrative support to our valued customers.
This role is fixed-term till beginning of **** (12 months contract).
What you'll be doingHandle incoming customer inquiries and orders via phone & email in a professional and friendly mannerProcess customer orders and returns in a timely and accurate mannerSupport the sales team with timely and accurate quotesMaintain detailed records and documentation for key emergency services contractsEscalate complex issues to the appropriate team members for resolutionAssist with other administrative tasks as required to support the overall operations of the businessWorking directly with the emergency response industry.
We believe in bringing out the best in people.
To do that, we offer a competitive salary with annual salary reviews and full on-the-job training.
We are passionate about people who are passionate about our business.ABOUT YOUHaving worked in a customer service role, you will already have strong communication and time management skills that have been developed within an office-based environment.
The other essentials we are looking for are:Highly motivated with confident and pleasant phone mannerAbility to grasp technical product range and terminologyStrong administrative capability and computer literacyHigh attention to detail & high-level multi-taskingTeam-focused with a positive outlook,



ready to learn and expand your skillsetEager to become an industry expert and support others on their professional journeyPrior experience in customer service or administrationThe following is advantageous but not essential:Prior experience with PRONTOKnowledge of emergency services industry and productsBENEFITSBunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products.WE BELIEVEWith an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything.
We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable.
Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything.
Investing in our local communities is the right thing to do, and here in APAC that investment is creating a sustainable setting for us and those who follow.WE WELCOME ALLAt Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment.
We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
We believe that it is in the company's best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise.
If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
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📌 Customer Service Administrator - Frsa Australia (Sydney)
🏢 Bunzl
📍 Sydney