Job DescriptionPractice Manager | Greencross Vets Underwood | Brisbane, QLDLead a Excellent Team.
Drive Clinic Success.
Make a Genuine Difference.Greencross Vets Underwood is looking for an experienced and people-focused Practice Manager to lead our wonderful team and support the continued success of our growing clinic.This opportunity is ideal for an experienced Veterinary Nurse looking to step into or continue in leadership, an established Practice Manager, or a healthcare professional with strong medical, dental, allied health, or hospital management experience who is passionate about people, operations, and exceptional customer service.If you thrive on developing teams, creating positive workplace cultures, improving business performance, and delivering outstanding client experiences, we'd love to hear from you.Why Underwood?
Greencross Underwood is a modern, purpose-built clinic conveniently located alongside a busy Petbarn store.
Our close partnership with the Petbarn team provides a steady stream of referrals and allows us to deliver a seamless experience for pet owners and their pets.Our recently built clinic features:Digital radiographyiM3 dental suiteSkyla biochemistry and Mythic haematology analysersHigh-quality ultrasoundTwo anaesthetic machinesMultiparameter patient monitoring equipmentDedicated surgery and imaging areasSeparate dog and cat wardsModern, well-equipped treatment and consultation spacesMost importantly, we're a supportive and collaborative team that genuinely enjoys working together.
We celebrate our successes, support each other through challenges, and are passionate about delivering exceptional care to both our patients and clients.Why You'll Love Working in UnderwoodLocated just south of Brisbane, Underwood offers the perfect blend of convenience, accessibility, and lifestyle.Working at Greencross Underwood means you'll enjoy:Easy access to the Pacific Motorway, making commuting simple from Brisbane, Logan, and the Gold CoastA thriving retail and commercial precinct with cafés, restaurants, gyms, and everyday amenities close byClose proximity to Westfield Mt Gravatt and Logan HyperdomeBeautiful local parks, walking trails,



and outdoor spaces nearbyA diverse and growing community with a strong family feelConvenient access to both Brisbane City and the Gold Coast for weekends and adventuresThe benefit of working alongside a busy Petbarn store, creating a vibrant and pet-focused environment every dayWhether you're grabbing a coffee before your shift, enjoying lunch with the team, or heading off for a weekend away, Underwood offers the convenience and lifestyle that makes coming to work enjoyable.Combined with our modern facilities, supportive team, and close partnership with Petbarn, Greencross Underwood offers the perfect setting for an experienced leader looking to make a genuine impact while enjoying a great work-life balance.About the RoleAs Practice Manager, you'll play a key role in leading the day-to-day operations of the clinic while fostering a positive, engaged, and accountable team culture.Working closely with our veterinarians, nurses, reception team, and regional leadership team, you will help drive clinic performance, support team development, and ensure exceptional patient and client experiences.Key responsibilities include:Leading, coaching, and developing clinic team membersBuilding and maintaining a positive, supportive, and accountable team cultureManaging rostering, workforce planning, recruitment, and onboardingOverseeing clinic administration and daily operationsMonitoring business performance and supporting clinic KPI achievementSupporting exceptional client service and patient care standardsDriving local marketing and community engagement initiativesManaging stock control and supplier relationshipsPartnering with Vet Directors and regional leaders to support clinic growth and successEnsuring compliance and operational standards are maintainedSupporting workflow and operational efficiency across the clinicFor candidates with a veterinary nursing background, the role will also include hands‐on nursing responsibilities to support the clinic's day-to-day operations.About YouWe're looking for someone who:Holds a Certificate IV in Veterinary Nursing (or equivalent) and is eligible for veterinary nurse registration, or has significant leadership experience within a medical, healthcare, dental, allied health, or hospital environmentHas previous Practice Manager, Operations Manager, Hospital Manager, or leadership experienceIs passionate about developing and supporting peopleHas strong leadership, coaching, and communication skillsDemonstrates sound business acumen and organisational abilitiesEnjoys creating positive and engaged workplace culturesCan confidently balance operational, people, and business prioritiesIs solutions-focused, proactive, and highly organisedHas a genuine passion for delivering exceptional client experiencesPrevious veterinary industry experience will be highly regarded; however, we also welcome applications from experienced healthcare leaders looking to bring their transferable skills into the veterinary industry.Why Join Greencross?
As part of one of Australia's leading veterinary networks, you'll have access to:Competitive salary packageFull-time role with flexibilityOngoing leadership development and career progression opportunitiesAccess to industry-leading continuing education programsMental Health First Aid OfficersFree confidential counselling and wellbeing support through LifeWorksStaff discounts on veterinary services and productsPetbarn retail discountsFitness Passport accessAccess to a supportive national network of veterinary professionalsCareer opportunities across the broader Greencross networkIf you're an experienced leader who enjoys building great teams, delivering outstanding client experiences, and making a meaningful impact every day, we'd love to hear from you.Join Greencross Vets Underwood and help lead a clinic where exceptional patient care, strong team culture, and professional growth thrive every day.
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📌 Practice Manager - Greencross Vets Underwood (Brisbane)
🏢 Greencross Vets
📍 Brisbane