Field Service & Project Support Technician
You'll be the face of Monika on client sites across Melbourne, regional Victoria and interstate.
You'll install, commission and service our monitoring systems in hospitals, aged care homes, commercial kitchens and hospitality venues, and train the people who use them every day.
Reporting to the Technical Operations Manager, you'll also support project delivery, from site readiness meetings through to final handover.
Key responsibilities
Install and commission Monika sensors, hubs and systems to our standards and within agreed timeframes
Report site readiness, installation progress and any outstanding or follow-up items promptly
Deliver effective end-user training so clients get full value from the system
Complete breakdown, add-on, upgrade and annual service work to a high standard
Travel regularly to client sites across metropolitan, regional and interstate locations, including overnight stays
Keep Salesforce up to date throughout each day: schedules, job records, assets and parts used
Identify product defects and software bugs and report them clearly to the Technical Operations Manager
Mark up schematics of power and data requirements for client sites
Attend, or coordinate attendance at, pre-installation site meetings to confirm site readiness




Represent Monika professionally and take a positive approach to resolving problems
About you
Positive working knowledge of electrical systems and electronics
Hands-on experience installing and mounting sensors, hubs or similar equipment
Willing and able to travel regularly, including interstate and overnight
Unrestricted driver's licence
Clean National Police Check
Electrical licence (A-grade or Restricted Electrical Worker's licence), highly regarded but not essential
Experience in food service, healthcare or aged care environments
Project coordination or project support experience
Experience with Salesforce, Slack and Google Workspace
Ability to read technical diagrams and manuals
About us
Monika is a leading food safety technology business supplying IoT hardware and cloud-based software to the retail, hospitality, healthcare and aged care sectors across Australia and the UK.
Our MonikaPrime platform automates temperature monitoring and food safety compliance for over 1,000 monitored sites, helping customers meet their safety obligations with confidence.
We're a close-knit, high-performing team operating across two countries.
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📌 Field Service & Project Support Technician (Melbourne)
🏢 Monika
📍 Melbourne