Experienced Customer Service Administrator
About the role
This is a hands-on, process-driven role with a substantial administrative workload and a robust customer service focus.
Much of your day will involve working across computer systems to process equipment requests, enter and update information, book deliveries and collections, allocate equipment, prepare invoices and follow up outstanding orders.
You will communicate regularly with clients, families, carers, allied health professionals, drivers and technicians, ensuring requests are actioned accurately and everyone is kept informed.
An empathetic approach and the ability to build trust are essential.
This role suits an experienced administrator who enjoys a consistently busy working day and takes pride in getting things done.
You will need strong keyboard skills, excellent attention to detail and the ability to maintain accuracy while managing interruptions, deadlines and changing priorities.
Key responsibilities
Entering and processing equipment orders, delivery requests and collections
Scheduling deliveries, installations and collections across Victoria
Preparing and updating daily driver and technician schedules
Allocating equipment to orders and updating equipment tracking records
Preparing invoices and checking order details for accuracy
Confirming availability,



access requirements and job details with clients, drivers and technicians
Responding to enquiries and providing updates on delivery and collection times
Recording delivery progress, completed jobs and client communications
Resolving scheduling conflicts and following up outstanding tasks
Following established procedures, company policies and health and safety requirements
What we're looking for
Experience in an administration, customer service or dispatch role, ideally within healthcare or a similar service-based industry
Strong keyboard and computer skills, with confidence processing a high volume of orders, data entry and administrative tasks
A methodical, process-driven approach with strong attention to detail and accuracy
Strong organisational skills and the ability to manage competing priorities and deadlines
Clear, professional written and verbal communication skills
An empathetic and understanding approach, with the ability to build trust and positive relationships with clients, families, carers and allied health professionals
Patience and sensitivity when assisting vulnerable clients, ensuring they feel heard, respected and supported
Confidence using scheduling, dispatch or inventory management systems, or the ability to learn new systems quicklyma>??
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📌 Experienced Customer Service Administrator (Melbourne)
🏢 Statewide Home Health Care
📍 Melbourne