The Case Manager is responsible for providing effective, person-centred case management for FCN's Aged Care and NDIS clients.
The role involves working alongside clients, families, representatives, support workers, nurses, allied health professionals, contractors and other service providers to ensure each client receives the right support, at the right time, in a way that respects their choices, needs, goals and lifestyle.
The Case Manager will manage an allocated client caseload, monitor client needs and outcomes, maintain accurate records and ensure services are delivered in accordance with relevant legislation, standards, funding requirements and FCN policies and procedures.
The position requires a person who is confident working independently, takes initiative, solves problems and is comfortable working collaboratively within a small and busy team.
Key responsibilities
Develop and maintain positive, respectful and qualified relationships with clients and their families, representatives, carers, advocates and other service providers
Get to know each client's individual needs, preferences, goals, strengths and circumstances
Ensure clients are involved in decisions about their supports and services
Promote choice, dignity, independence, reablement and quality of life
Monitor client wellbeing and identify changes in needs,



risks or circumstances
Respond promptly and appropriately to client concerns and requests
Advocate for clients where appropriate and support them to access services and resources
Liaise with FCN Coordinator to arrange client services in accordance with individual support plans and funding arrangements
Coordinate allied health professionals, contractors and other service providers to provide client support outlined in support plan
Ensure services are scheduled appropriately and respond to changes in client circumstances
About you
Demonstrated experience in case management or a similar role
Experience working within Aged Care and NDIS environments
Working knowledge of Support at Home processes, funding and service delivery
Working knowledge of NDIS processes, funding and service delivery
Understanding of person-centred practice and client choice
Excellent communication and interpersonal skills
Strong organisational and time-management skills
The ability to work independently and manage a varied caseload
Current driver's licence
Current relevant screening/checks as required for the role
About us
First Call Nursing (FCN) is located at Suite 8, ***** Bathurst St, Liverpool, NSW ****.
#J-*****-Ljbffr

📌 Case Manager– Aged Care & Ndis (Sydney)
🏢 First Call Nursing
📍 Sydney