Imagine more than just a job.
Imagine a meaningful career with purpose, where your dedication is valued, your voice is heard and your work makes a real difference every day.
Imagine a workplace where you belong - a place you are proud to be part of, with opportunities to learn, grow and build a career filled with possibility.
Imagine more with Doutta Galla.
About Us
At Doutta Galla we imagine ageing as the start of a new chapter.
We imagine care that feels like home.
Where traditions are celebrated and life experiences are honoured.
Imagine working and belonging to an organisation that creates a culturally safe, inclusive space - where our residents, clients, families, teams are welcome, and every voice is heard.
At Doutta Galla, we treat everyone as a person, not a room number, with carers that truly care.
Doutta Galla Aged Services is a not-for-profit aged care organisation, with more than 30 years' experience supporting people to age with dignity, stay connected to their roots, and always feel in control.
We are proud of our genuine culture of care - for our residents and clients, and for the people who support them every day.
The Opportunity
We are seeking an experienced Customer Service Officer with a passion for aged care for Doutta Galla Aged Services - Avondale Heights.
This is a full time opportunity, working as the first point of contact for residents, families, visitors, and external stakeholders, you will play a vital role in creating a welcoming and supportive environment while managing front desk operations, respond to enquiries, and provide administrative support to ensure the smooth day-to-day running of the home.
Key Responsibilities:




Greet visitors, residents and families in a warm and professional manner
Answer phone and email enquiries promptly and accurately
Provide information about services, admissions, and facility procedures
Assist with resident admissions and documentation processes
Maintain accurate records and update databases
Coordinate appointments and meetings
Support management and clinical staff with administrative tasks
Ensure confidentiality and compliance with privacy regulations
Experience and Skills:
Previous customer service or administration experience (aged care or healthcare experience highly regarded)
Compassionate and respectful approach when dealing with elderly residents and families
Excellent verbal and written communication skills
Strong organisational and multitasking abilities
High level of professionalism and discretion
Proficient in Microsoft Office and database systems
Understanding of aged care standards and regulations (desirable)
Purpose driven work that positively impacts the lives of older people.
Opportunity to partner directly with leaders and influence organisational outcomes.
Values-led organisation with a strong reputation for quality care.
Newly renovated corporate office in West Melbourne.
The opportunity to contribute to a community where every person matters.
Ready to Imagine More?
Doutta Galla prides itself on cultural diversity and inclusion.
We are an equal opportunity employer; all applicants will be considered for employment.
Applicants must have the right to work in Australia and be eligible to work in Aged Care under the Aged Care Act **** (Cth).
#J-*****-Ljbffr

📌 Customer Service Officer (Melbourne)
🏢 Doutta Galla Aged Care
📍 Melbourne