Customer Service & Administration Officer
Are you an organised, customer-focused professional with solid communication skills and a passion for delivering great service?
Our client is a market leader in supplying high-quality accessories and solutions for the cooking industry.
They are currently seeking a motivated Customer Service & Administration Officer to join their friendly and supportive team based in Ringwood.
This is a varied role suited to someone who enjoys interacting with customers, managing administrative tasks and keeping day-to-day operations running smoothly.
What's on Offer?
$***** per hour
Monday to Friday, 9:00am–5:00pm
Friendly and supportive team environment
Work with a reputable and well-established company
A varied role combining customer service and administration
Are you an organised, customer-focused professional with strong communication skills and a passion for delivering great service?
Our client is a market leader in supplying high-quality accessories and solutions for the cooking industry.
They are currently seeking a motivated Customer Service & Administration Officer to join their friendly and supportive team based in Ringwood.
This is a varied role suited to someone who enjoys interacting with customers, managing administrative tasks and keeping day-to-day operations running smoothly.
What's on Offer?
$***** per hour
Monday to Friday, 9:00am–5:00pm
Immediate start available
Friendly and supportive team workplace
Work with a reputable and well-established company
A varied role combining customer service and administration
About the Role
As a Customer Service & Administration Officer,



you will play an important role in supporting the daily operations of the service department while providing professional and efficient customer service.
Your responsibilities will include:
Managing incoming emails and customer enquiries
Answering and directing incoming phone calls
Preparing freight and equipment quotations
Checking stock availability and processing orders
Processing invoices accurately
Following up on Proof of Deliveries (PODs)
Responding to freight and service-related enquiries
Managing inbound and outbound customer communications
Providing general administration support to the team
About You
To be successful in this role, you will be organised, reliable and confident communicating with customers and colleagues.
You will also bring:
Previous experience in customer service, administration or service coordination
Excellent verbal and written communication skills, with the ability to communicate clearly and professionally over the phone and via email
Strong attention to detail and good time management skills
The ability to multitask and prioritise tasks in a fast-paced environment
Good computer skills, including Microsoft Office and email
A positive, can-do attitude and willingness to learn
The ability to use initiative, solve problems and work independently as well as part of a team
Experience with CRM or scheduling systems (preferred but not essential)
Please note: Only shortlisted candidates will be contacted.
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📌 Customer Service & Administration Officer (Melbourne)
🏢 Apg Workforce
📍 Melbourne