AFCA in Melbourne is seeking a First Nations Customer Service Officer to provide explicit guidance across inquiries and complaints, ensuring respectful and accessible support.
You will be the first point of contact, building rapport and navigating AFCA processes with care, while applying culturally appropriate practices for First Nations communities.
The role emphasizes reconciliation, equity of access, and exceptional service, with hybrid working arrangements after onboarding.
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📌 First Nations Customer Support Advocate (Hybrid) (Melbourne)
🏢 AFCA
📍 Melbourne
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