Position Overview
Gliderol is seeking a proactive, customer-focused Internal Sales – Customer Support team member in Pinkenba.
Reporting to the Sales Manager QLD, this role combines customer relationship development, quoting and sales support with hands‐on order coordination and issue resolution.
Working closely with customers, field sales, suppliers and operations, the role supports sales growth and keeps customers informed from initial inquiry through to production and delivery.
What you will do
Develop customer relationships, promote solutions and identify opportunities for sales growth
Prepare quotes, maintain CRM records and follow up to convert quotes into orders
Enter Gliderol, Selections and Danmar orders; issue supplier purchase orders and verify confirmations
Coordinate orders through to production; update customers on delivery estimates and delays
Handle inbound and outbound phone and email inquiries, and maintain customer account records
Support field sales with product troubleshooting, technical assistance and spare parts advice
Process credits, warranty and damage claims; resolve complaints and elevate complex issues
Follow up on orders, credits and issues to ensure timely resolution and customer satisfaction
Collaborate with sales, suppliers, production and dispatch; cover peers and work safely and respectfully
What we require
Previous experience in internal sales or a customer-facing sales-related role
Strong communication and interpersonal skills, with the ability to build customer relationships
Excellent attention to detail and accuracy in quoting,



order processing and administration
Strong problem‐solving skills and a customer‐focused, solutions‐oriented approach
Ability to manage multiple tasks and priorities in a fast‐paced workplace
Proficiency in Microsoft Office and confidence using business systems and customer service software
A calm, professional approach to complaints and challenging situations
High school diploma, Certificate in Business Administration or equivalent work experience
What we prefer
Experience with CRM, ERP, quoting, order processing, inventory or invoicing systems
Industry experience with product troubleshooting and spare parts knowledge
Experience within manufacturing, building products or industrial environments
What we offer
Access to discounted Health Insurance
ABC values awards
Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
WhereFit membership offering discounts on gyms, apparel and more
Who we are
We are at the heart of every place that matters.
From automatic doors to cloud‐based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.
With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more.
We focus on innovation, collaboration, and creating real impact for our customers and communities.
dormakaba encourages initiative, skills development and career growth alongside a global team shaping the future of access.
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📌 Internal Sales - Customer Support (Brisbane)
🏢 Dormakaba International Holding
📍 Brisbane