Victoria Legal Aid (VLA) is hiring an Intake Specialist for our Client Intake and Information team in Melbourne. You will be the welcoming entry point, providing information on legal matters and referring clients to lawyers or non-legal services as needed, using trauma-aware communication.
You will handle client interactions via phone, webchat, or in person, delivering responsive, high-quality support while adapting as our service model evolves.
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📌 Hybrid Intake Specialist – Impactful Legal Help (Melbourne)
🏢 Victoria Legal Aid
📍 Melbourne
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