Member Engagement Officer (full-time)
The Australian Services Union NSW & ACT Services Branch (ASU) is a progressive, active and growing Union.
We are committed to organising members to grow their Union and win campaigns that make a real difference for workers, contributing to a fairer society.
The role is a customer service focused role that involves emailing, calling, and texting members.
We're looking for a good communicator and someone who is comfortable with new technologies.
The role will also include data entry and administrative support.
Key Responsibilities
Regular in and outbound communication with members by phone and email.
Provide members with information about the benefits of their Union membership.
Update and record member details accurately.
Identify and resolve issues for members.
Provide accurate and relevant information and advice to members on industrial rights and entitlements.
Understand the differences between individually driven issues and collectively driven issues.




Identify disputes that have organising opportunities or the potential for collective action in the workplace.
Process current membership forms.
Respond to and resolve membership enquiries and issues.
Administrative support and reception duties.
Selection criteria
Demonstrated commitment to trade Union principles.
High level verbal and written communication skills.
Proven customer service experience.
Ability to work as part of a team and independently.
High level of knowledge and competency in Microsoft Office.
Ability to accurately record information.
Ability to prioritise workload and work autonomously.
Conditions
Full time, 35 hours per week (a part-time position may be considered).
Commencing salary $87,791 pa plus 12.5% superannuation.
Redfern based - close to public transport.
17.5% annual leave loading.
12 rostered days off (RDOs) per year.
4 weeks annual leave plus Christmas shutdown.
6 months paid parental leave.
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📌 Member Engagement Officer (Sydney)
🏢 Actu Member Connect Pty
📍 Sydney