Harvey Norman is seeking an experienced IT Service Management professional to coordinate major incidents from a Sydney-based Corporate Office.
You will drive incident response, manage communications with executives, and support continuous improvement across IT services in a fast-paced retail technology setting.
Reporting to the IT Incident Manager, you will lead bridge calls, work with cross-functional teams, and ensure timely resolution of critical disruptions while maintaining high service
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📌 Senior Major Incident & Servicenow Lead (Sydney)
🏢 Harvey Norman
📍 Sydney
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