Job no:
******
Work type:
Full time
Location:
Adelaide CBD
Categories:
Administration, Business and Management, Allied and Scientific Health, Public Health, Customer service, Call centre
Central Adelaide Local Health Network (CALHN) - Consumer Experience Partner
Royal Adelaide Hospital, Adelaide SA ****
Consumer Experience Team, Allied Health and Consumer Partnerships
Salary: ASO5 - $92,122 to $102,456 p.a. + superannuation and salary packaging
Permanent full time, 37.5 hours per week
About CALHN
At Central Adelaide Local Health Network (CALHN), we're shaping the future of health through excellence in clinical care, research and innovation.
As the largest health network in South Australia, CALHN plays a leading role in improving the health and wellbeing of our community by delivering safe, connected and high-quality healthcare.
With more than 17,000 dedicated employees, every day at CALHN presents an prospect to make a real impact—not because it's expected, but because our values guide us to be our best.
At CALHN, every voice matters.
We prioritise the safety of our staff and patients, and staying connected across teams to deliver a seamless patient journey through our Safe and Connected Operating Model.
Find out more about CALHN sites and services , our stories and the opportunities to be part of CALHN .
About the Role
Help consumers feel heard and turn their feedback into better care.
Join CALHN's Consumer Experience Team to support complaint resolution, guide staff through sensitive matters and identify opportunities to improve services.
Support timely, sensitive complaint review and resolution
Guide staff on risk, escalation and complaint processes
Maintain accurate complaint records and track trends




Build reports to inform service improvements
Provide training and support to staff across CALHN
About You
To be successful in this role you will:
Hold a relevant tertiary qualification or equivalent experience
Bring strong customer service and stakeholder skills
Write clear reports, briefings and correspondence
Apply complaint, risk and quality management knowledge
Use sound analysis, judgement and data reporting skills
Why You'll Love It Here - CALHN perks that matter
Make your money go further
- salary packaging up to $9,010 for living expenses + $2,650 for meals and entertainment + pre-tax super and novated lease options
Grow your career
- build your skills and explore opportunities across CALHN
Balance work and life
- access flexible work options where available
Support your wellbeing
- enjoy leave loading, fitness discounts and flu vaccinations
Feel supported
- confidential Employee Assistance Program for you and your family
Diversity and Inclusion
We're committed to building an inclusive workplace where everyone feels safe, respected, and supported.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds, and LGBTQIA+ communities.
Application Information
Please refer to the attached role description: ****** - RD for Consumer Experience Partner.pdf
Appointment will be subject to satisfactory Criminal History Clearances and compliant immunisation screening as indicated in the role description.
Curious about this role?
Connect with Stephanie Haussen, Acting Manager Consumer Experience Team
P: **************
E: ******
Applications close: 11:55 pm, Wednesday 4 November **** Job Ref: ******
#J-*****-Ljbffr

📌 Consumer Experience Partner (Adelaide)
🏢 Health
📍 Adelaide